About the Role

As CRM Senior Associate you will help create communications and programs to increase retention and engagement of our customers across email, SMS, push notifications and in-app messaging. You will collaborate with all parts of the business to create and execute CRM campaigns that have a direct impact on DoorDash’s growth and revenue goals. 

What You’ll Do 

• Manage the setup and monitoring of ad hoc, triggered, and transactional programs, including optimization of existing programs and development of new ones
• Test and schedule emails
• Accurate proofreading of all messaging
• Manage email reporting dashboards, monitor trends, and make recommendations based on results
• Create a framework for rapid testing in CRM channels
• Establish a strong working relationship with crossfuncational stakeholders in our Product, Operations, Analytics and Strategy teams
• Stay current on marketing best practices in email, push and SMS and share learnings and insights regularly with the broader marketing team

Qualifications 

• 2+ years experience in CRM or email marketing
• Familiarity with CRM technology including ESPs
• Analytical mindset
• Attention to detail
• Strong writer and communicator
• Basic knowledge/comfort with HTML & CSS; familiarity with cross-client email best practices
• Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics
• Extremely organized, dependable, self-motivated & ability to multi-task 
• Bachelor’s degree or equivalent experience

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.