About Productiv

At Productiv, we're going after the problem that every company faces today: an explosion of SaaS applications in-use (always hundreds, sometimes thousands), with more and more purchased outside of IT. Managing all of these applications, from securing them to provisioning them to renewing them to answering questions of "am I getting fair business value from each" is overwhelmingly complicated in breadth and depth.

Our real-time data- and analytics-centric approach to enterprise SaaS management at scale is trusted by CIOs at innovative companies like Square, Equinix, Okta, Zoom, Dropbox, Equifax, and Uber as their system of record.  We’re on a journey to transform how enterprises think about SaaS and the impact it can have on their organizations.  Productiv has raised over $70M from Tier 1 investors including Accel, IVP, Norwest, and Okta and is led by experienced founders from Google, Amazon, and LinkedIn. Productiv is a team like no other. We’re a fast-moving results-oriented team with a strong culture that values family, fun, diversity, and mutual respect as much as earning customer love. We tackle hard problems and huge opportunities together, working as a tight-knit highly collaborative team.

About the Role

Productiv is on a mission to change SaaS management forever. We are looking for a technical writer, someone customer-centric, data-focused, and passionate about building products users love. This is a career-changing opportunity, working with some of the best in the Valley to build a product that changes the way companies get value out of their SaaS products. You will partner closely with Product Management, Engineering, Design, and Customer Success to create content to help drive customer success and product adoption. 

Responsibilities 

• Partner closely with our Product team (Design, Product Management, and Engineering) to deeply understand product features and functionality.
• Translate PRDs and design specs into easy-to-understand Help Center content focused not only on step-by-step documentation, but also how customers will get value from the product.
• Maintain Help Center, focused on consistent and accurate content showcasing the breadth of product capabilities.
• Work closely with cross-functional partners to drive adoption of product features and functionality.

Required Skills and Experience 

• 5+ years of technical documentation experience in enterprise software.
• Deep proficiency in writing content for different use cases: in-product messaging, help center, released notes, blogs, etc.
• Deep customer empathy, will the ability to understand customer needs.
• Excellent commercial communication skills (written, oral, and presentation).
• Keen ability to develop relationships, optimize customer engagement, and evangelize products.
• Familiarity with SaaS platforms, APIs, and IT groups.

Benefits

• Impact-first work environment (no politics, no pandering)
• Great people at work, with an extremely high bar for hiring
• Competitive salary and generous stock option plan
• Medical, dental and vision insurance, 100% paid for you and your family
• 401K plan
• Generous vacation time and sick time
• Free lunches, snacks, and beverages
• Game-changing company vision