Block
Our purpose is economic empowerment.
Remote
Hybrid

Operational Risk Manager, Cash App

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Employer Provided Salary: 108,200-202,800 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
The Cash Customer Operations (CCO) Operational Risk Manager will support the CCO Operational Risk lead in the implementation of the Operational Risk Management (ORM) Program across CCO. This role will be responsible for assisting in the development and driving the implementation of the following programs:

  • Operational Risk Management (ORM) Framework and Risk and Control Taxonomy
  • Risk and Control Activity Execution: Risk Identification, Risk Assessments, Risk and Control documentation and Control Testing

  • Reporting to the CCO Operational Risk Management Lead, the CCO Ops Risk Manager will do the following:

  • Implement CCO ORM Program:
    • Oversee the application of ORM and Risk & Control Taxonomy including supporting technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
    • Work in partnership with L&D to build repeatable training across CCO on framework education and implementation
    • Develop a roadmap and complete implementation for the framework across CCO
    • Keep abreast of industry standards and best practices and make changes to methodologies and processes as necessary
  • Risk and Control Activity Execution
    • Maintain risk and control inventory across CCO
    • Implement a methodology to conduct control testing across CCO, including independently assessing risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
    • Build a risk assessment methodology and integrate risk assessment further into operational decision making, partnering with other Cash departments as appropriate, such as Compliance and Audit.
    • Ensure strong connection and alignment with risk assessments team and consider results for the development of controls and proper risk mitigation actions.
    • Provide training, guidance and support on developing educational material over control documentation, maintenance, and control quality test validation to control owners.
    • Maintain strong communication with other groups, including other Compliance leaders.
  • Other responsibilities include:
    • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner through structure and ad-hoc reporting and governance channels
    • Maintaining a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, repetitional, and operational risks.
    • Act as an agent for positive change with agility, adaptability, and flexibility. Embrace change and welcome different viewpoints to solve problems.
    • Support projects across the three lines of defense and with various lines of business (e.g. operations, data, technology, regulatory compliance, internal audit).
    • Acts as SME to senior stakeholders and /or other team members.
    • Provide support to the Operational Excellence Program on other initiatives, as needed.

  • Qualifications

    • 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
    • 5+ years of experience designing and implementing systems of controls.
    • General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
    • Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
    • Experience in the area of control automation with experience standing up continuous monitoring within an organization.
    • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
    • Strong judgmental and critical thinking skills
    • Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
    • Experience providing practical advice under pressure and prioritizing work.
    • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
    • Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
    • Demonstrated ability to think strategically, analytically, and creatively problem solve
    • Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity


    Qualifications

    • 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
    • 5+ years of experience designing and implementing systems of controls.
    • General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
    • Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
    • Experience in the area of control automation with experience standing up continuous monitoring within an organization.
    • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
    • Strong judgmental and critical thinking skills
    • Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
    • Experience providing practical advice under pressure and prioritizing work.
    • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
    • Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
    • Demonstrated ability to think strategically, analytically, and creatively problem solve
    • Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity
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    What are Block Perks + Benefits

    Block Benefits Overview

    At Block, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

    Culture
    Volunteer in local community
    Partners with nonprofits
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee resource groups
    Employee-led culture committees
    Hybrid work model
    Flexible work schedule
    Remote work program
    Diversity
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity employee resource groups
    Hiring practices that promote diversity
    Diversity recruitment program
    Health Insurance + Wellness
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Mental health benefits
    Wellness days
    Abortion travel benefits
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Pay transparency
    Child Care & Parental Leave
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Fertility benefits
    Vacation + Time Off
    Generous PTO
    Paid holidays
    Paid sick days
    Flexible time off
    Floating holidays
    Bereavement leave benefits
    Office Perks
    Company-sponsored outings
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Relocation assistance
    Fitness stipend
    Professional Development
    Job training & conferences
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available
    Customized development tracks
    Personal development training
    Virtual coaching services
    Apprenticeship programs

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