Top Operations Jobs in San Francisco Bay Area, CA

Leads the global operating system for seller onboarding, including KPI frameworks, business reviews, reporting, capacity planning, workforce modeling, financial support, process standardization, and continuous improvement. Partners cross-functionally to translate strategy into measurable plans and drives AI-enabled workflow adoption, training, and performance improvements across regions and delivery models.

Leads US seller onboarding operations across internal and vendor-supported teams, from post-sale handoff through go-live. Owns staffing, workforce planning, service quality, performance, and cost-to-serve. Drives operational improvements in activation, time-to-value, CSAT, SLA adherence, and productivity through process redesign, tooling, automation, and AI. Partners with Sales, Product, Finance, and regional teams while managing operational leaders and workstreams.

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Leads international seller onboarding operations across Europe, the UK, Australia, and APAC. Owns regional execution, staffing, vendor performance, market launches, localization, service levels, operational metrics, cost efficiency, and workflow improvements. Partners with Sales, Product, Finance, Legal, Compliance, and go-to-market teams while developing regional leaders and aligning local operating models with global standards. The role also uses AI to improve seller outcomes and internal workflows.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Leads second-shift operations for the Federal Reserve’s FedNow instant payment service. Responsibilities include overseeing 24/7/365 service reliability, managing critical incidents, facilitating customer troubleshooting, developing and mentoring analysts, improving operational processes, implementing performance metrics, creating documentation and training, and coordinating with cross-functional teams. The role requires translating strategy into operational plans and driving a world-class customer experience.

Leads the global operating system for seller onboarding by establishing KPI frameworks, reporting cadences, planning processes, capacity models, financial support, and continuous improvement programs. Partners with regional operations, Finance, Product, Analytics, and Enablement teams to standardize workflows, improve efficiency, and scale AI-enabled onboarding processes. Owns performance management routines, workforce modeling, vendor analysis, operational planning, and impact measurement across global delivery models.

Leads international seller onboarding operations across Europe, the UK, Australia, and APAC. Owns regional execution, staffing, vendor performance, service levels, market readiness, operational scaling, and seller activation outcomes. Develops localized operating models and launch playbooks while maintaining global standards. Uses metrics, dashboards, financial analysis, and AI to improve workflows, cost-to-serve, speed, and quality. Partners with Sales, Product, Finance, Legal, Compliance, and GTM leaders while managing distributed teams and developing regional leadership.

Leads US seller onboarding operations across first-party and vendor-supported teams. Owns execution from post-sale handoff through go-live, including staffing, scheduling, routing, quality, service levels, and cost management. Drives operational excellence through KPI analysis, process redesign, tooling improvements, automation, and AI adoption. Partners with Sales, Product, Finance, and regional teams while managing multiple teams and developing operational leaders.

Lead complex business operations analyses and cross-functional projects from scoping through operationalization. Build business models, assess financial impacts, develop forecasts, improve KPI reporting, and translate data into actionable insights for strategic decision-making. Collaborate with data engineering and data science teams while providing analytical support to Finance and executive leadership.

Manage pharmacy fulfillment operations from prescription to delivery. Optimize workflows, resolve delayed or rejected orders, monitor pharmacy KPIs using SQL, coordinate with pharmacy partners and internal teams, maintain SOPs and training resources, and identify improvements to medication access and patient experience.

Leads Product and Design Operations by establishing planning, prioritization, launch-readiness, customer-feedback, research, onboarding, and performance-measurement processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-based agentic AI workflows, manages vendors and tooling budgets, oversees software capitalization processes, and drives operational transformation across Product and Design.

Supports revenue operations across sales, marketing, customer success, finance, and product by managing go-to-market processes, CRM systems, data quality, reporting, forecasting, and pipeline operations. The role maintains dashboards, audits data, coordinates system enhancements, supports user adoption, and identifies process improvements. It requires cross-functional collaboration, analytical problem-solving, stakeholder management, and experience with SaaS revenue technologies.

Own revenue operations policies, global forecasting, and the CRO operating cadence. Analyze process and data issues, implement system-based improvements, reconcile sales and finance forecasts, lead executive reporting, coordinate operating reviews, document processes, and mentor teammates. The role partners across Sales, Finance, Deal Desk, Revenue Systems, Data, Product, and Enablement in a fully remote B2B subscription environment.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Own and scale Mochi Health’s provider referral program as a general manager. Responsibilities include business strategy, unit economics, provider prospecting and negotiation, offer design, patient migration operations, care navigator team leadership, executive reporting, and workflow automation. The role partners cross-functionally with Product, Engineering, Clinical Operations, Insurance, Marketing, Finance, Legal, and Provider Recruiting to build a measurable, economically sustainable business line.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.