Content Engineer - Security/SD-WAN at Cisco Meraki

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Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our beliefs?

Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and 4.5 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, UTM, and cameras, all led by Meraki’s web-based dashboard interface. You could not ask for a better stack of products, with a better differentiation from competitors, than this.

Cisco Meraki is seeking a hardworking content engineer who has a deep expertise in IT networking, technical writing and training/enablement content creation! As a Content Engineer, you will be an extension of our product teams that crafts educational content aligned to your assigned product and technology domains. You’ll also help our instructional design team develop and review course content, student exercises, labs, and function as a subject matter expert to internal technical and non-technical team members. This role is part of our Product Enablement team.

The Product Enablement team seeks to significantly increase market adoption and confidence in the Meraki platform by developing, delivering, enabling scalable and repeatable learning solutions that anticipate the training & enablement needs and increase platform awareness of all individuals who engage with Cisco Meraki to meet them wherever they are and however they learn best!

What you’ll do:
  • Serve as a technical specialist within your product domains and provide consultancy services to Product Enablement and Meraki
  • Develop content strategies aligned with product & training goals
  • Design, develop, and distribute training tools and resources such as standard operating procedures, reference guides, presentations, and other end-user documentation utilizing your technical writing expertise
  • Collaborate with other Product Enablement, engineering, product, and leadership resources to build highly scalable and compelling training documentation and labs
  • Ensure the quality and consistency of enablement content throughout its life cycle
Who you are:
  • Comprehensive technical expertise in the areas of security/SD-WAN technology
  • Shown project and program management
  • Strong organizational skills and attention to detail
  • Experience crafting technical training and enablement, content management, and content lifecycle management
  • 5+ years of experience within technical marketing, technical writing, or training development role
  • Experience working on multi-functional teams and facilitating successful project outcomes
  • Assured and articulate public speaking skills in front of large and diverse technical audiences
  • CCNP level technical understanding of wireless and wired LAN technologies
  • Preferred experience with Meraki hardware and services
  • Preferred experience in training, instructional design, curriculum development, and learning & development role
  • Good communication skills

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks
    • MeteorFrameworks
    • Ruby on RailsFrameworks
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay.

An Insider's view of Cisco Meraki

What are some social events your company does?

Where to start? Weekly and hosted by local businesses, we have meditation, yoga, DIY acupressure, and my fave, Friday morning coffee class with our barista Chris & Tubs the cat! For super special events, nothing tops watching my fellow Merakians' talents shine at Open Mic, and I could play Drag Queen Bingo literally. Every. Day.

Stephanie

Employee Experience Manager

What does your typical day look like?

Every morning, I join my team's daily standup. After we catch up and unblock each other, we do our team cheer! The rest of my day consists of meetings. My favorites are 1-1s with my team members--I love connecting with people and enabling others to succeed. Otherwise, I'm in product ideation or project planning meetings. (I secretly like meetings)

Jiann

Engineering Manager

What makes someone successful on your team?

Engineers on the Meraki Insight team are creative problem solvers. We are continually thinking about what is best for our customers and providing the most value. We dream big, run experiments, and set aside time to explore moonshots. We are lifelong learners. We put the mission and the team first.

Adam

Senior Engineering Manager, Meraki Insight

How do you make yourself accessible to the rest of the team?

I make myself accessible to my team in a few ways, but I think the most important is leading with trust. I do this by verbally sharing that I trust them; there is no need for them to work on earning trust from me because they already have it. Offering trust out of the gates means they spend fewer cycles earning it.

Nikki

Regional Sales Manager

What are Cisco Meraki Perks + Benefits

Cisco Meraki Benefits Overview

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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