About the Team

The Merchant Services team is responsible for the activation, onboarding, and ongoing experience for our merchants and partners. The Merchant Services team helps implement many of our core services as well as manage critical capabilities for our merchants including menu, photos, activations, and POS integrations. This global team is one of the foundational pillars of the Merchant Organization, helping bring restaurants and other types of merchants online. 

About the Role

We are looking for a Head of Merchant Services who will be responsible for ensuring merchant partners have a world-class experience from day 1 onboarding through long-term growth and success. You will lead a 100+ person organization spread across the country and build critical processes and workflows that support our thousands of partners and multiple business lines. 

You’re excited about this opportunity because you will…

• Set and own an organizational vision with clear KPIs and North Stars
• Dive deep into extremely complex and operationally challenging problems 
• Get to build net new operational processes to help scale DoorDash at a rapid pace
• Coach, lead, and mentor a large and diverse team and be one of the key leaders across the Merchant Organization 

We’re excited about you because…

• Operational Excellence - You love getting into the details, working on complex and dirty problems, and finding opportunities to improve efficiency 
• Builder - You are eager to build, try new things and thrive in a fast paced environment 
• Empathetic Leader - You know how to inspire a diverse set of team members and can mobilize large cross-functional teams to get things done. 

Qualifications

• 12+ years of relevant experience in technology, business operations, and/or customer experience/support 
• 5+ years leading and building large, complex, cross-functional teams 
• Experience, directly or indirectly with business process outsourcing (BPO), customer experience, vendor management, or sales industries

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.