Head of Opendoor Homes Checkout
About Opendoor
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
About the Team
As Head of Opendoor Homes Checkout, you will be responsible for creating a unified, seamless experience for touring and buying a listed Opendoor home and purchasing improvements. The objective is to make the purchase experience for buyers of Opendoor Homes simple, trusted, and differentiated such that buyers are happy (as measured by NPS) in their experience of buying an Opendoor home.
Role Responsibilities
- Manage a team (directly and cross-functionally) to improve the existing buyer experience for buying an Opendoor owned home and to define and make progress against building the vision experience for such buyer
- Increase Opendoor Home Resale NPS while maintaining other baseline resale unit economics
- Implement, measure, improve post-transaction customer satisfaction measures for buyers of Opendoor owned homes
- Create opportunities for services attach that meaningfully impact the buyer experience and P&L of the business
- Establish the metrics and SLAs for operating the business profitably at scale
- Work closely with partner teams in marketing, operations, engineering, and lead cross-functional efforts to achieve the outcomes described above
Skills Needed
- Bachelor's Degree, strong preference for advanced degree
- An executor through teams; Sets a clear vision, drives alignment, and effectively executes cross-functionally via strong leadership
- Exceptionally high judgment driven by both quantitative and qualitative insights; able to make “usually right” decisions with imperfect information
- Systems thinker; Highly cross-functional skillset enables creative problem solving
- Startup DNA; Drives rapid “0 to 1” results; Thrives driving change through uncertainty
- Customer-centric; Ambassador for Opendoor’s customers and experience
Bonus points if
- Business to Consumer (B2C), retail e-commerce, and real estate transaction experience a plus
- Experience leading teams (10-100+ team members) and leading cross-functional impact
#LI-CV1
More About Us
To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.
We Offer the Following Benefits and Perks
• Full medical, dental, and vision with optional 85% coverage for dependents
• Flexible vacation policy
• Generous parental leave
• Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor Values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.