Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.
The IT team is looking for an IT Support Engineer to support and manage the internal systems and services we rely on. Our ideal candidate is detail oriented, forward thinking, and skilled at delivering technology solutions into our environment as frictionless as possible for our employees, while keeping a high bar for end user experience. You'll not only be tasked with curating an “It Just Works” environment, but to learn, grow and help others along their journey as well.
RESPONSIBILITIES

• Provide help desk support for software and hardware issues at our SF HQ and remotely
• Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.
• Assist with the onboarding process, prepping and deploying systems, and lead our new hire orientation
• Provide timely resolution of problems and act as escalation point for the team and customers
• Be a part of IT projects and deliverables under the direction of IT leadership
• Handle system access and maintain user accounts, passwords, data integrity & security
• Manage relationships with vendors and 3rd party providers
• Oversee inventory, purchasing, asset management and other key processes to support IT
• Work closely with Workplace and other cross-functional teams on relevant initiatives, problem resolution, and daily operations.

YOU

• 2+ years of experience troubleshooting hardware, software, and systems in a corporate environment
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Experience with Cisco Meraki networks
• Experience with endpoint configuration management tools such as Fleetsmith and Jamf
• Experience with video conferencing and other A/V systems.
• You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with.
• You are a strong communicator. Explaining complex technical concepts to executives, designers, support, and other engineers is no problem for you.
• You also know that the internet is a scary place and understand security concepts and can put them into action to protect us and our users.
• You have curiosity about how things work.

OUR VALUES

• Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
• Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
• Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.
• Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."

PERKS AND BENEFITS

• Beautiful, light-filled office in the Financial District of SF
• Monthly health & wellness stipend
• Work with a talented yet humble team
• Meals and snacks covered
• 401k
• Medical, dental, and vision insurance
• Commuter benefits
• Happy hours, company and team wide social events

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.