About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

About the Role

This is a fully remote role, we will consider applicants based in North America. Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about technology and data security. If our words have struck the right chord with you and you are up for another challenging yet exciting career opportunity, we would certainly like to meet you! Our technology team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry.

The ideal candidate will live in either the Eastern or Pacific Time Zones and be 100% available during their respective core working hours of 9AM until 6PM. Depending on the particular support situation, there will at times be work needed outside of the core working hours for this position, including mornings, evenings and weekends. You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology. This role may require the ability to travel. For this reason, a valid passport will be mandatory.

Responsbilities

• Maintain the complicated relationship that our global employees have with the devices and/or technology they interact with on a daily basis (in order to do their jobs and get work done)
• Help team members by solving computer, mobile device, application and access issues to allow them to work effectively
• Answer team members' questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services

Requirements

• An individual with 1-3 years experience working in an independent IT Support role, preferably in an Apple environment..
• A go-to person for “all things IT or technical” (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, explaining the detailed steps required to encrypt email or discussing the importance of encrypting communications to a less tech-savvy individual).
• You understand the importance of IT and security best practices .
• You love people and working with people and enjoy helping team members to work effectively, securely and happily.
• You understand the importance of computer systems and applications working effectively to increase productivity.
• You can communicate clearly in written forms of communication such as email, chat, and ticket updates.

Location Tagging: #US #LI-Remote #LT1

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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