About the Team

DoorDash’s Trust and Safety team is looking for an experienced program manager to oversee our work in the identity and reputation space. Trust and Safety is focused on mitigating safety risk on the DoorDash platform while also responding to safety incidents quickly and empathetically to ensure our consumers, dashers and merchants have a high-quality and safe experience. Our work around identity and reputation are important tools to ensure that every delivery on DoorDash is a safe one This is an exciting opportunity for a candidate with experience with performance to oversee our strategy in this important area.

About the Role

As the manager of DoorDash’s identity and reputation efforts, you will report directly into our Director of Trust & Safety. You provide strategic oversight and program management skills to lead the implementation of large-scale projects to support the Trust and Safety department's goals. You will partner with multiple teams, including product, operations, marketing, public policy and legal and identify, onboard and manage vendors to aid us in our identity and reputation efforts . You have demonstrated well-honed project management ability in previous work, and you have the ambition to push for large scope change. You will concentrate on the on the details while also communicating a high level narrative to leadership and partners.

You have some technical experience and a passion for data-driven insights to help them make informed decisions that improve our valued community. 

You’re excited about this opportunity because you will…

• Work with Trust and Safety leadership to launch and implement different strategic projects focused on identity and reputation assessment for members of our platform
• Manage relationships with vendors including identification, onboarding, service monitoring, performance optimization, and ROI analysis
• Collaborate across Trust and Safety, Marketing, Product, Support, Legal, Public Policy and others to guide important projects.
• Establish project goals and results that align with strategic vision. Gain support, track results, and update progress to important team members.
• Build detailed project plans with tasks, resources, and dates. Identify risks and create mitigation plans. Work with the project team to ensure completion of milestones. 
• Prepare presentations and present findings from projects to management and the broader Trust and Safety organization.

We’re excited about you because…

• Bachelor's degree
• 6+ years of total work experience with 4+ years focused on project/program management, consulting or corporate strategy. 
• Experience managing performance of third-party vendors
• Familiarity and experience working on projects focused on the online and offline identity and reputation spaces; such as background checks, identify verification and reputation screening
• Experience leading multiple cross-functional projects .
• Experience working with product and engineering teams to implement change and drive results
• Excellent communication skills and experience working with leadership teams, Experience presenting to senior leadership
• 2+ years of Trust and Safety/Risk/Fraud experience
• Knowledge of the product we offer and passion for DoorDash.

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone is learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.