Operations Learning and Development Manager at Instacart

| San Francisco
Sorry, this job was removed at 5:54 a.m. (PST) on Wednesday, April 22, 2020
Find out who's hiring in San Francisco.
See all Operations jobs in San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

OVERVIEW

Every day, thousands of Instacart Shoppers deliver perfect produce, make great replacements when items are out of stock, and communicate with their customers throughout the process, and Instacart’s Operations team works with tens of thousands of Shoppers, developing fulfillment models, driving quality and efficiency, and ultimately providing an amazing experience for our customers. Our Shoppers, Shift Leads, and Site Managers work in hundreds of retail locations, with processes and procedures that are always evolving. 

The Learning and Development Manager will partner closely with multiple Operation, HR and Product team members, and will be responsible for maintaining the quality and integrity of all Shopper, supervisor, and corporate team member training and ongoing learning and development programs. The manager will build processes that scale across thousands of locations, and have a keen sense for simplifying complex information to make it stick, and the ability to respond rapidly to feedback. The successful candidate is extremely organized and capable of identifying best practices and the latest process improvements from the team, then creating, updating and disseminating training programs to a dispersed team across North America. 

ABOUT THE JOB 

  • Execute all aspects of content development (researching, structuring, writing & revising) to enable scalable training programs across multiple Operations roles
  • Partner with other members of our Operations team to identify best practices and stay apprised of all process innovations (we’re rapidly innovating!)
  • Understand key differences across Instacart’s fulfillment models, as well as our many hundreds of regions and distinct operating environments
  • Collaborate with our Product and HR teams to rapidly update and disseminate content
  • Reinforce Instacart’s values through all developed content, serving as the voice of Instacart to thousands of shoppers and supervisors through the content you create
  • Distill key learnings, ideas, tips, and processes into digestible and fun content to help get shoppers up to speed and ready to serve customers
  • Source feedback and evaluate curriculum performance in relation to quantitative and qualitative learning objectives, iterating on content as needed
  • Maintain an understanding of industry best practices and, when necessary, propose new learning solutions to support the team’s needs
  • Help unlock team member potential and enable everyone to continue growing in their current role and beyond

ABOUT YOU  

  • 3+ years of work experience, ideally in a learning and development role or with experience creating learning and training programs for front line employees in a fast-paced environment
  • Proven track record of designing and implementing learning and development programs from start to finish in a resource-constrained environment
  • Strong written and verbal communication skills with the ability to clearly express complex topics and distill information to make the learning process simple, fun and sticky
  • Excellent attention to detail & organizational skills
  • Ability to manage multiple projects simultaneously and prioritize responsibilities
  • A self-starter mentality with the ability to quickly respond to problems independently and to thrive in a dynamic and collaborative environment
  • Comfort working both independently and collaboratively to bring together stakeholders across functions
  • Comfort with basic analytics
  • Strong presentation design proficiency (Google Slides preferred)
  • An interest in working in a fast-growing, fast-paced environment with changing responsibilities, and a willingness to lend a helping hand wherever it’s needed 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Instacart SF (our HQ) is located in the Embarcadero district—a major transit hub with views of the Ferry Building, Treasure Island, and more.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Partners with Nonprofits
Feeding America
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at Instacart51 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Content
Developer
new
San Francisco
Project Mgmt
new
San Francisco
Product
new
San Francisco
HR
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Marketing
new
San Francisco
Marketing
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Project Mgmt
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Content
new
San Francisco
Design + UX
new
San Francisco
Design + UX
new
San Francisco
Developer
new
San Francisco
HR
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Developer
new
San Francisco
Finance
new
San Francisco
HR
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Instacart's full profileSee more Instacart jobs