The Role

At PicnicHealth, we help patients by taking all of the hard work out of managing their medical records, which means we handle lots of paper, CDs, and faxes so they don’t have to.  We’re looking for a part time team-member to help with our mailroom operations in our office in downtown Oakland. You’ll be responsible for making sure all of the inbound physical media is securely uploaded to our database. This is a great opportunity for someone interested in digital health, startups, and operations to get a feel for how things work at a fast growing digital health company.  

Clinical documentation is the creation of a digital or analog record detailing a medical treatment, medical trial or clinical test. Clinical documents must be accurate, timely and reflect specific services provided to a patient.

The Hours 

This is a weekday, office-based, W2 role in downtown Oakland. Needs are ~20 hours per week, with scheduling subject to availability. We are willing to work with you on your availability but you will need to be physically in the office. 

During this time of Covid we practice 6ft distancing in the office at all times, and require the wearing of masks.

The Responsibilities

• Manage intake of, organize, and process mail documents and packages
• Ensure sensitive documents or media are physically secured when not in use
• Prepare mail record requests and perform periodic onsite inventories of records
• Track throughput and backlog and communicate mailroom metrics to the operations team
• Troubleshoot any issues that come up and develop workarounds until longer term solutions can be implemented.
• Work with the operations team on refining the mailroom operations and our product team on improving our software tools and systems. Sharing your insights on how the workflow can be improved is a critical part of your role!  

The Ideal Candidate

• Loves to multitask and get things done in an efficient manner
• Is highly organized, physically and mentally
• Gets energy from working in a fast-paced, rapidly changing work environment
• Is an enthusiastic learner and picks up new protocols quickly
• Is highly proficient with everyday use of different software and hardware
• Is always thinking about how to make things work better and faster
• Is comfortable sharing their ideas
• Likes the idea of beating industry standards and saving lives every day at work