**Considering candidates in San Mateo, Santa Barbara, or US-based remote**

We are seeking a Product Support Analyst who will be responsible for providing technical (Engineering, and Data related) support and troubleshooting services involving specific products, and programs across the Population Health business unit to aid in achieving our company milestones, advance our build vision and align product stakeholders & users. As part of our Product Management team, this candidate will work with a wide range of cross-functional stakeholders to ensure successful program deliveries. Ideal candidates have experience in an agile software development environment, and are eager and motivated to work in a fast-paced, highly fluid environment. A curiosity and passion for solving user problems is highly desired!.

This will be a 12 month contract, approximately 40 hours a week. The contract is subject to extension, and consideration for full time conversion after 6 months.

RESPONSIBILITIES

• Production support. Investigate, triage and manage the resolution of issues that arise during project execution. When issues cannot be fixed, work closely and quickly to address product user issues via creative workaround using internal configuration tools.
• Execution. Owns the execution of clearly defined project(s) or task(s). Requires light oversight or guidance to execute on routine, basic and well-defined activities. Exercises judgment within defined procedures and practices to determine appropriate action.
• Product enablement. Contributes to new & maintains current product enablement materials (including documentation & training) to educate product users of product functionality/updates. May perform and expected to support trainings, expected to ensure quality & accuracy
• Product knowledge. Has working knowledge of processes and active projects within scope. Able to navigate and represent the product within conversations. Identifies areas for improvement and efficiencies.

QUALIFICATIONS

Minimum Qualifications:

• BS/BA degree required (preferably in a technical or scientific discipline)
• 2+ years of professional work experience
• Experience working with software engineers and product management teams
• Intellectual curiosity and attention to detail
• Ability to work in a team-oriented work culture, providing back-up and support to team members
• A passion for delivering an excellent experience for users
• Strong desire to bring clarity and definition to ambiguous problems in a fast-paced environment

Preferred Qualifications:

• Working knowledge of software development practices
• Familiarity with ticket/bug triage solutions (Example: Jira)
• Experience in a contact/call center environment supporting software applications

ABOUT EVIDATION

Evidation measures health in everyday life and enables anyone to participate in ground-breaking research and health programs. Built upon a foundation of user privacy and control over permissioned health data, Evidation's app is trusted by millions of individuals—generating data with unprecedented speed, scale, and rigor. We partner with leading healthcare companies to understand health and disease outside the clinic walls. Guided by our mission to create new ways to measure and improve health in everyday life, Evidation is working to bring people individualized, proactive, and accessible healthcare—faster. Founded in 2012, Evidation Health is headquartered in California with employees working from around the globe. To learn more, visit evidation.com, or follow us on Twitter @evidation.

OUR VALUES

• Put individuals first
• Challenge each other and state your good intent
• Go fast while maintaining quality and integrity
• Work to win together

EVIDATION HEALTH VALUES DIVERSITY AND IS COMMITTED TO EQUAL OPPORTUNITY FOR ALL PERSONS WITHOUT REGARD TO RACE, COLOR, CREED, RELIGION, MARITAL STATUS, AGE, NATIONAL ORIGIN OR ANCESTRY, POLITICAL ACTIVITY OR AFFILIATION, PHYSICAL OR MENTAL DISABILITY, MEDICAL CONDITION INCLUDING GENETIC CHARACTERISTICS, MARITAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, SEX OR GENDER.

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