Senior Strategy & Operations Manager, Special Operations at DoorDash

| San Francisco
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DoorDash is looking for a Senior Special Operations Manager to work cross-functionality within our three-sided marketplace.

We’re looking for unicorns–people who can think strategically at the highest level while also understanding the bits that need to flip to follow through on the execution. A Special Ops Senior Manager has experience blending analytics and the creativity to scope and solve complex logistical problems, and the self-starter compass to start moving on to the next problem right away.

What you’ll do

  • Strategize – Consistently execute on unique strategies for dasher, customer, and merchant operations across our business.
  • Experiment - Use data-driven decision making and sound business judgment to run tests on everything from pickup times to restaurant selection to support agent efficiency.
  • Analyze – Build models to evaluate the economic and strategic costs and benefits of cross-marketplace programs and experiments.
  • Build – Produce new business by exploring growth opportunities with new and current partners for the DoorDash Marketplace and other verticals.
  • Influence – Work cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, BD, and Marketing teams to drive strategic initiatives and harness opportunities.
  • Operate – Figure out how to get A to B–then actually make it happen.

About you

  • Self-starterYou have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.
  • Problem SolverYou have a talent for synthesizing complex projects, can independently translate high-level goals into actionable plans, and enjoy implementing process.
  • Flexible Learner – You can ramp from being familiar to being an expert in a matter of days.
  • Naturally curious – You always look for ways to innovate and improve.
  • EntrepreneurialYou crave responsibility and want to shape the vision and direction of the company.
  • Owner – You’re always looking for opportunities to better your work product and own the outcome – both the good and the bad.
  • Relationship-builder – You can influence and motivate people at all levels across a variety of job functions.

Qualifications

  • 7+ years of experience in consulting, strategy, business development, operations, technology, banking, analytics or related experience; high-growth or early-stage start-up experience is a plus
  • Leadership experience, preferably having managed a team of at least 3 direct reports
  • Proven track record of leading initiatives, hitting goals, and succeeding in a team environment
  • Expert communication and interpersonal skills
  • Advanced Excel skills (can perform complex functions) ; SQL knowledge is a plus
About DoorDash

Founded in 2013, DoorDash is dedicated to growing local economies and empowering new ways of working, earning, and living. DoorDash has become the fastest-growing last-mile logistics company in the U.S., growing 250% year-over-year. DoorDash has distinguished itself by partnering with nearly 90 percent of the top 100 U.S. restaurant brands who offer on-demand delivery, expanding to over 3300 cities across the US and Canada. 

Why You’ll Love Working at DoorDash...
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.
Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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