DoorDash is looking for a Senior Strategy & Operations Manager to shape the future of work in the US and create the best earnings platform for Dashers 

As the leaders of our core business, Senior Strategy & Operations Managers are directly responsible for the health of our audiences as well as the development and growth of our markets. Senior Strategy & Operations Managers are skilled General Managers who can blend creativity and analytics to solve complex logistical problems, lead and influence teams, and get stuff done through their world-class operational prowess. Think this is you? Read on…

What you’ll do

• Strategize – As the driver of our Dasher strategy, you’ll be responsible for improving Dasher retention and engagement across the US. To do this, you’ll set goals and build plans to make DoorDash the most reliable source of earnings in the Gig Economy, making dashing as fair as possible, and create the most compelling rewards and progression program in the industry.
• Problem-Solve - You’ll uncover and solve complex operational and behavior-driven problems to improve audience health and drive business growth.
• Analyze – You’ll build models to evaluate the costs and benefits of various business strategies related to Dasher pay, utilization, acquisition, delivery efficiency, incentives and more.
• Experiment – You’ll devise tests and use data-driven decision making to drive the business and the product forward - all in service of the Dasher as an audience.
• Influence – You’ll work cross-functionally with our Product, Analytics, Finance, Marketing, Engineering, Drive, New Verticals, and BD teams to meet and exceed ambitious goals.

About you

• Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.
• Naturally curious – You’re obsessed with the number and love getting into the details to understand why it moves the way it moves.
• Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company.
• Gritty – You are an operator with a bias towards execution. You don’t hesitate to roll up your sleeves, and you thrive at both the 1000-foot view and ground level.
• Relationship-builder – You can influence and motivate people at all levels across a variety of job functions.
• Problem solver – You can independently translate high-level goals into actionable plans.

Qualifications

• 6+ years of experience in consulting, strategy, business development, operations, technology, banking, analytics or related experience; high-growth or early-stage start-up experience is a plus
• Proven track record of leading initiatives, hitting goals, and succeeding in a team environment
• Expert communication and interpersonal skills
• Advanced Excel skills; SQL knowledge is a plus

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.