Director, Enterprise Product Management & Engineering
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
To strengthen our growing Enterprise Applications & Architecture (EAA) team, we are looking for an experienced Director, Enterprise Product Mgt & Engineering (CX, Product BUs), passionate about redefining technology into critical business value. You will synthesize a product vision and partner with Business Units to lead engineering teams to build, launch, and scale business processes. You will report to the Sr. Director of Enterprise Applications and Architecture, and be part of the larger Coinbase Customer Experience Organization.
What you’ll be doing (ie. job duties):
Product management:
- Run ideation and demand for multiple Business Units: CX (Customer Experience), Product (Customer Product & Engineering), and dependencies with Compliance and Coverage
- Build strong relationships with various levels of stakeholders across the company
- Effectively communicate with all levels of staff, including executive level stakeholders
- Prioritize and maintain BU backlogs and cross-BU interdependencies
- Convey product vision through bold product roadmaps and proactively plan future capabilities, working closely with key SAAS platform vendors - Salesforce, Tethr/Qualtrics, Live Person Messaging Platform, Adobe Experience Manager (AEM)/Contentful
- Lead 2-4 Product Managers to deliver high quality PRDs, roadmaps, backlogs
- Understand Bus Ops work and shield Engineering from noise and changes in priority
- Capture and influence business team’s vision and requirements
- Ensure Engineering teams have 4-6 weeks worth of refined backlog in each area
- Present Demos to business units of capabilities completed
- Ensure PMs sign off on completed work in a timely manner
- Ensure PMs document and drive successful Business Sign-off or User Acceptance Testing (UAT) with BUs
- Identify and resolve inefficiencies in PM tools, process, and workflows as well as brainstorming new methods of efficiency to support our key business partners
- Articulate build or buy recommendations for key capabilities, required to deliver various aspects of the product solution
- Articulate competitive advantage vs infrastructure and scalability capabilities
- Define and analyze metrics that mature the Product Management function
ENGINEERING:
Lead engineering work on platforms for multiple Business Units:
- CX (Salesforce Service Cloud, Chatbots, Customer Communities, Adobe Experience Manager (AEM)/Contentful for help.com,Tethr/Qualtrics, LivePerson)
- Product & Engineering (Salesforce Customer Communities for Institutional onboarding, Custody Billing)
- Dependencies with other BUs:
- Compliance (Salesforce Service Cloud, Refinitiv)
- Coverage (Salesforce Sales Cloud)
- Operate in a Plan-Buy/Configure/Integrate-Run model
- Prioritize and maintain engineering work and cross-BU interdependencies
- Convey engineering vision through bold, scalable architecture and proactively plan future capabilities, working closely with key SAAS platform vendors
- Lead a team of 2-3 Engineering Managers with 2-6 engineers in each team, to deliver high quality results
- Identify and resolve inefficiencies in Engineering tools, process, and workflows as well as brainstorming new methods of efficiency to support our key business partners
- Articulate build or buy recommendations for key capabilities, required to deliver various aspects of the product solution
- Articulate competitive advantage vs infrastructure and scalability capabilities
- Define and analyze metrics that mature the Engineering function
- Ensure engineers spend 10-20% of their backlogs on Non-functional requirements, automation of CI/CD pipelines, automation of testing, and Technical Debt Management
- Ensure Engineering teams have 4-6 weeks worth of refined backlog in each area
What we look for in you (ie. job requirements):
- BA/BS in Engineering, Computer Sciences desired
- 10+ years experience in Product Mgt and Engineering, including custom and packaged apps and platforms
- Experience working with the Customer Experience (CX) technology stack:
- Salesforce (Service Cloud, Sales Cloud, Customer Communities)
- Chatbot (ADA, LivePerson or other, we are doing an RFP)
- Qualtrics/Tethr
- Adobe Experience Manager/Contentful (our help.com)
- Experience with Automation of testing and CI/CD for above platforms
- People Management experience in a fast-paced environment
- Experience leading uncertainty and changing requirements in a high-growth, startup environment
- Background working with Agile sprints, backlogs in Jira
- Experience with Docker, Github, PagerDuty
- Background in non-functional requirements like scalability, automation testing, and security
- Experience with vendor management is a plus
Nice to haves:
- Experience in the Financial industry
- Experience with Snowflake, Looker, or equivalent applications
- Lean Six Sigma background
- Passionate about the crypto economy and DeFi
ID: R21595
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here: Ireland/EU, United Kingdom, and California. By submitting your application, you are agreeing to our use and processing of your data as required.