Product Communications Manager

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Discord is on a mission to help everyone find belonging by creating a new kind of communications service that puts users first, is built with integrity, and improves the lives of the people and communities it serves.

What started as a place for people to hang out while playing games together online has become so much more. From artists connecting with fans to students collaborating in real-time and young entrepreneurs inventing the future - there has never been a more exciting time to join.

Reporting to the Senior Manager of Product Communications, you will help lead product launches and announcements that introduce people all over the world to Discord - from advancing accessibility to making it easier for communities to gather, and more. 

The role of the Communications team is to help shape and tell our story as we continue to serve the 150 million people (and counting!) who come to Discord every month. We are a pun-loving group of creative strategists that understands how communications positively contributes to Discord's mission. If that sounds like your vibe and you want to take your emoji game to đź’Ż, you'll fit right in.

What You’ll Be Doing

  • Manage daily efforts for the core product PR function, working with the product communications lead and colleagues in product marketing  to launch new features and innovations
  • Participate in larger product communications strategy and planning decisions 
  • Manage agency partners on media relations, speaking opportunities, and other external comms efforts
  • Build and cultivate relationships with relevant media and influencers within the consumer tech, creator economy and gaming spaces 
  • Work with partners on plans and positioning to introduce joint product news and initiatives
  • Develop messaging and materials for key product milestones
  • Provide ongoing counsel to key stakeholders and among cross-functional teams
  • Develop creative and strategic communications plans to celebrate our most exciting feature launch moments and other product milestones
  • Work with teams across the company (i.e. Product Marketing, Product, Talent Partnerships, Legal, etc.) to shape storytelling and strategy for both proactive and reactive news moments
You’ll Thrive In This Role If...
  • 6+ years experience developing successful product communications programs and campaigns with focus on a consumer audience
  • Experience with landing earned coverage within consumer and industry press outlets
  • Agency or in-house experience
  • A passion for connected, impactful storytelling that educates and inspires consumers
  • Experience consulting, advising, presenting to, and partnering with teams
  • An understanding of social and content based marketing approaches
  • A creative mentality when it comes to finding solutions
Bonus Points
  • A deep knowledge of the Discord product and audience
  • A love for tech innovation and internet culture
  • Understanding of communication strategies from a global and local perspective
  • Experience identifying and assessing communication risks

New York City residents only: Minimum salary of $109,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $98,100/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20). 

#buildbelonging #LI-KS1 #LI-Remote

Benefits and Perks
  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote) 
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups 
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

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Location

Our platform is our headquarters! Because we believe great work isn’t tied to a physical space, most of our roles offer flexibility – whether it’s from the comfort of your home (in approved locations), an inspiring office setting or a combo of both!

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