Product Marketing Specialist - AI Community Relations Specialist
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. At ServiceNow, we put people at the heart of everything we do. We’re dedicated to bringing a smarter way to workflowTM to people everywhere.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
We are seeking an AI Community Manager who is craving to be part of a great company, will thrive as an individual contributor on our talented marketing team, and can think and act strategically to help drive adoption of ServiceNow’s AI solutions. This candidate must have a proven track record in managing and growing online communities and be able to translate thought leadership and technical capabilities into compelling value propositions. The AI Community Manager will be responsible for engaging an online community of AI practitioners/data scientists around innovative use cases and best practices for our AI solutions, adapting content for educational purposes to help increase AI adoption, and driving and moderating community forums. The AI Community Manager will seek out and participate in AI conferences and meetups and develop and support initiatives to keep community members highly engaged. Attention to detail and strong communication skills are a must. The ideal candidate will have both conceptual and technical knowledge of AI technologies such as predictive intelligence, text extraction, semantic search, natural language processing and forecasting.
What you get to do in this role:
- Create and execute on an AI practitioner/data scientist community vision and strategic plans in partnership with internal and external stakeholders
- Engage with the online community and respond to comments, questions and requests
- Gather feedback from the community to understand what types of experiences are most important to them and best support their organizations
- Relay community feedback to relevant internal stakeholders and influence content for campaigns and marketing programs
- Liaise with other departments to align with new marketing initiatives and product strategies, and to ensure brand consistency
- Help plan and execute virtual and in-person community events throughout the year
- Collect and analyze web traffic and relevant community metrics to guide program direction and problem solve
Qualifications
- 2+ years of proven experience in growing and managing technical online communities; supporting discussion forums is a plus
- 2+ years of experience with AI technologies such as predictive intelligence, text extraction, semantic search, natural language processing and forecasting
- Bachelor’s degree in a related field; MBA or advanced degree in artificial intelligence a plus
- Experience with leading and scaling community programs, platforms and tools
- Very strong written and oral communication skills
- Ability to turn plans to outcomes with minimal direction
- Excellent people skills to interact with peers, colleagues, customers and third parties
Travel:
- Up to 20% annually
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.