Product Operations Manager
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
ROLE OVERVIEW
As a Product Operations Manager, you will help build the operating model of the Product, Engineering, and Design organizations. You will work on strategic programs, including new product launches and fundamental workflows. Your work will support Product Managers to make high-quality, data-advised decisions. You will also scale product knowledge and expertise throughout Benchling. This is a senior Individual Contributor role with potential for growth into managing teams.
WHAT YOU WILL WORK ON
- Drive and execute product launches, releases, and beta programs in conjunction with product, product marketing, support, customer enablement, and internal enablement, among others.
- Own product release readiness, ensuring customer-facing teams have the appropriate role-based enablement to support their customers.
- Steward cross-functional subject matter expert programs to aggregate user insights, identify customer trends, and align go-to-market with the product roadmap and strategy.
- Develop and maintain the core systems, tools, and processes used to drive the Engineering, Product, Design organization and our primary stakeholders.
ABOUT YOU
- You have 5+ years of product operations, product management, or program management, with at least 1 year in a product operations role in a software company.
- You have a demonstrated history of leading the end-to-end execution of complex programs.
- You build empathy with your internal/external stakeholders and tailor your approach based on your audience.
- You have a talent for communication and an ability to explain dense, technical topics to non-technical stakeholders.
- You have a point of view on how to build organizational operating models, and you have the initiative to drive these improvements.
Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
LEADERSHIP PRINCIPLES
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
PERKS AND BENEFITS
- Work with a talented yet humble team
- Competitive compensation & equity package
- Weekly virtual social events, and annual company retreats
- 401k, Medical, dental, and vision insurance (US Employees Only)
- Monthly health & wellness stipend (Currently US Employees Only)
- Yearly educational stipend (Currently US Employees Only)
- Flexible & Generous Vacation Policy: If you feel you need a break, you can talk directly with your manager to find coverage and support while you are out of the office. Need time off to vote? We've got you covered.
- Quarterly company-wide mental health days off
- Holiday Shut-down: company-wide holiday shut-down between Christmas Eve and New Years
- Major US and EMEA holidays observed
- To support remote work conditions during the COVID-19 pandemic, Benchling provides each employee a one-time stipend of $1,000(USD) upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.