Who We Are and What We’re About:

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here! 

When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country. We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists. Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.

No matter what you’re looking for in your next role, we’re pretty confident that you’ll #FindItAtBrightline.

About the Role:

As the Senior/Lead Product Manager of Member Experience at Brightline, you will lead the strategy, roadmap, and execution of our family-facing experience. From onboarding through ongoing care, you will create features and content experiences that delight families and children who are seeking extraordinary behavioral healthcare. The ideal candidate will put the member first and become an expert in user needs and journeys, using data to support rapid experimentation and learnings. 

This product leader will partner closely with other Product partners, Design, Engineering, Marketing, Care/Coaching, Strategy, and Data Science and report into the Sr. Director of Product Management for Member Experience. Within this highly visible role, the product manager will own critical business metrics around engagement and retention within the Brightline experience as well as set the bar for experimentation, cross-team collaboration, and user experience quality.

Primary Responsibilities:

• Own the member experience roadmap, strategy, and vision. Set the vision and develop new features that create a delightful, sticky experience for families, including parents, teens, and young children. Partner with cross-company leaders on strategy and communications. 
• Lead end-to-end product development and experimentation. Drive new products from ideation through launch, with relentless focus on execution and quality of experience. Ideate unexpected solutions and test and learn quickly. Deliver results – own engagement and retention through our member experience and content. 
• Drive decision-making with deep insights and empathy. Partner to conduct high-impact member research around member pain-points and opportunities and seek member feedback to validate what families would need and love. Closely analyze product performance to spot friction points and engagement patterns, and synthesize data into actionable insights and metrics, which impact the business. 
• Drive a seamless member experience and execution excellence through collaboration and communication. Lead with design, engineering, and other cross-functional and cross-team partners to define and ship a consistent, high quality experience across all surfaces. Share best practices to grow the product discipline company-wide.

About You:

• Committed to our mission to redefine behavioral health for children and their families
• Self starter who is comfortable with high levels of ambiguity
• Excellent executor who delivers, learns, and improves products quickly and thoughtfully
• An eye for simplicity, clarity, and ease in experience design
• Passionate understanding people’s journeys and puts the user first
• Highly analytical and data driven with an bias towards experimentation
• Strong intuition and ability to identify insights across qualitative and quantitative data
• Outstanding collaboration and communication skills across functions and levels
• 3+ years of Product Management
• Bonus points for experience shipping 0-1 products
• Healthcare, wellness, or Enterprise benefits experience a plus

Benefits + Perks: 

• Remote first and focused on community—we have Bright Spots with employees across the country (check out more info below) + generous work-from-home stipend
• Competitive compensation & benefits packages because we know the work you do is hard and we recognize how valuable you are, including an unlimited PTO policy + 14 paid holidays, Health, Vision, Dental, 401k, and stock options
• Collaborate with diverse members across teams with weekly group learning opportunities and team breakfasts (and offsite retreats in the future!)
• Dedicated time for your health and wellness, including group workouts and meditations hosted by Brightline employees 
• With your help, we’ll build diverse & equitable programs and experiences

Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles. The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates. 

At Brightline, we believe that collaborative, diverse, and empathetic tech & product teams can create transformational products to change the lives of families across the country. In a conscious effort to create a diverse and inclusive environment for our employees and the families we serve, we celebrate our individual differences and walks of life. Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.