Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What we are looking :
A Product Manager who will play a pivotal role in bringing the Intuitive No-Low Code ecosystem from an Idea to Life.
In this team, we dream big. Our goal is to accelerate digital transformation and unlock innovation in ServiceNow by giving our business the latest available technology. We are exploring how using our Services, Tools, and Processes can enable anyone to build apps on the ServiceNow platform to transform their work life.
We are a team of a Product Managers, Product evangelists, UX designers, Front end developers, and Full Stack Engineers. We are a user-centric team, and all of our activities are focused on making products and tools that will enable Citizen Developers, with no prior coding experience, to build the automation they need easily and quickly. We operate as an incubation team to try new ideas, build fast, test fast, learn from them and then iterate. We are never done and never complete.
Our Goal:
By democratizing Software development, we empower business users, aka Citizen Developers, to automate their processes. We expect 80% of our apps to be built by Citizen Developers by 2023, using low-no code toolsets developed by us. Collaborating closely with Product, Business & Partners will create an ecosystem consisting of No-Low Code Tools, Intuitive Guided Journey, Gamified App Building Experience, a community of no-code citizen developers. Our products/ framework will change how our Enterprise apps are developed and who develops those. The best ideas we will productize to make them available to our Customers.
Responsibilities:
Define Product Strategy and Vision for No Code App Builder Capabilities: No Code DIY Toolkits and building blocks using the ServiceNow platform to democratize app development, putting Citizen Developers at the center of the No Code App Dev Universe.

• Interact closely with Citizen Developers, Creator Workflow Product Team, analyze and incorporate Market Trends to Define quarterly roadmap for execution
• Present the vision to execs and leadership team and get their sponsorship by showing the value and potential ROI on the investment
• Collaborate with various stakeholders and drive User-Centered Design that needs no manual or training to use and build apps
• Drive day-to-day development decisions representing the "voice of the customers."
• Create GTM Strategies for the No Code App Builder- Products
• Drive adoption of the product and track adoption metrics, present the product performance in monthly product reviews with leadership.
• Obtain stakeholder feedback to refine future iterations / enhance products

Qualifications
You bring:

• Curiosity to know your end-user (a Citizen Developer),
• Empathy to understand their situation and problems (get rid of manual processes)
• Passion for building products and services to provide them the Building Blocks (no code DIY toolkit) to solve their need for automation/ digitization in their unique way
• A deep curiosity about Market and Tech trends in Low Code no code area and understanding our competition will help us excel in this role.
• Inspire team with the vision of Next Gen/ Art of the Possible - 10x thinking

Experience:

• 8-10 years of relevant experience in working as a Product Manager and Process Owners to create Product roadmap, define MVP, define key-value metrics to measure success
• Have experience with driving/participating in Design Thinking workshops
• Experience with creating and using User Journey mapping, Storyboarding techniques
• Experience in Low Code No Code product development or implementation is a plus.

Skills:

• Strong interpersonal skills; strong relationship management and negotiation skills.
• Strong critical thinking and problem-solving skills.
• Strong communication skills - verbal, written, listening and presentation.
• Ability to work well in a large blended team as well as individually.

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.