Revenue Operations Lead

| San Francisco, CA, USA | Hybrid
Employer Provided Salary: 177,000-273,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Join the team redefining how the world experiences design.
Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub San Francisco, which is now home to our US operations.
What you'd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
We are looking for an Revenue Operations Lead who is highly motivated to solve complex problems and deliver exceptional customer service to internal and external partners. The successful candidate will be a team player, collaborating with finance and sales leaders within the organization to support the company's overall strategic objectives and growth plans.
Reporting to Finance Leadership, you will collaborate with teams across the United States, Australia and the Philippines to help us on our mission to deliver best in class quote to cash. You will take part in the reconciliation of revenue generating transactions, billing and collections, accounting oversight of our revenue platform and contract management system, and quote to cash internal controls. Your strong leadership will inspire and rally the team to successfully achieve our crazy big goals.
At the moment, this role is focused on:

  • You will lead and mentor a global team of revenue operations accountants, fostering a collaborative and high-performing culture while championing a continuous improvement mindset.
  • Support the sales team, shared services group, and customers for B2B, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
  • You'll identify opportunities for process optimization within the quote to cash process, implementing best practices to enhance efficiency and accuracy.
  • Assess existing systems to determine if current and future needs are met. Implement new features / enhancements to existing systems, or implement new automation as necessary to scale with the business.
  • Manage the evaluation, development, and documentation of QTC policies and procedures.
  • Compile and analyze quote to cash data, producing regular reports, KPI metrics and insights for management and relevant stakeholders.
  • Work closely with the SOX lead and Accounting team to identify risks and establish key controls within the quote-to-cash cycle to ensure compliance and risk management.
  • You will oversee month-end close for revenue operations, ensuring billing data is recorded timely and accurately per US GAAP and internal policies.


You're probably a match if

  • You have a Bachelor's degree in Finance, Accounting, Business Administration, or a related field. CPA is a plus.
  • You have at least 8 years of experience in quote-to-cash or a similar finance role with a passion for delivering exceptional customer service.
  • Strong leadership and team management skills with a proven track record of building and managing high-performing teams.
  • You have expertise in subscription billing processes, invoicing, and collections strategies.
  • You have experience in project management, system design and implementation.
  • You have exceptional communication and stakeholder management skills with the ability to effectively collaborate with cross functional teams to drive business process transformation and change management.
  • You have strong analytical and creative problem-solving skills, with the capacity to identify issues and implement solutions proactively.
  • You have the ability to thrive in a fast-paced and dynamic environment, with the ability to manage multiple tasks, priorities and deadlines.
  • You are highly organized, and attention to detail, with a willingness to roll up your sleeves and delve deep into processes and systems.
  • Knowledge of revenue recognition based on the requirements of ASC 606 (US GAAP).


About the team
As Canva continues to rapidly grow and expand its product offerings, the Revenue Accounting function plays a critical role in managing and navigating the increasing complexities of accounts receivable, data integrity, internal controls, and accounting system integrations with our revenue platform and contract management system. The Revenue Operations team aims to deliver a frictionless quote to cash process and exceptional customer service to our internal and external stakeholders.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Health benefits plans to support you and your wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally


Check out lifeatcanva.com for more info.
At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $177,000 to $273,000. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Please note that interviews are conducted virtually.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • BashLanguages
    • ReactLibraries
    • RxJSLibraries
    • MobXLibraries
    • SpringFrameworks
    • FinagleFrameworks
    • AWS RedshiftDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • OptimizelyAnalytics
    • SnowflakeAnalytics
    • AmplitudeAnalytics
    • dbtAnalytics
    • RedshiftAnalytics
    • Mode AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • Monday.comManagement
    • Custom-BuiltCMS
    • SalesforceCRM
    • Salesforce PardotCRM
    • BrazeEmail
    • Monday.comProject Management

Location

Our San Francisco based team typically spend some of their time connecting in person at our down town co-working space and some of their time working remotely.

An Insider's view of Canva

How does your team reward individual success?

Canva teams set seasonal goals and we celebrate BIG when we achieve each goal. We have celebrated our success by enjoying taco nights, cocktail classes and currently planning a DIY pottery night. Canva also has a very active #kudos slack channel!

Pooja

Partner Success Manager

How do you collaborate with other teams in the company?

Being part of Customer Success., we work closely with other teams including Product, User Voice, and Community Stories. We have the chance to share insights about how our members use Canva across their teams and the value our product brings. It’s inspiring to help shape the product and bring the most value to our users through global collaboration!

Chelsea

Strategic Customer Success Manager

How does the company support your career growth?

Canva enables me to grow by providing workshops and training sessions that have given me a solid foundation for my role. There is a focus to promote from within and provide everyone the opportunity to explore whichever path they choose. Our “Vibe and Thrive” allowance also makes sure our mental and physical health are always taken care of!

Kendall

Sales Development Representative

How do your team's ideas influence the company's direction?

One of Canva’s core values is to Make Complex Things Simple. We find innovative ways to make legal concepts more approachable to non-lawyers and reduce the need to involve Legal with every move. By removing complexities we encourage an environment of trust and openness for our internal stakeholders and our millions of users.

Suhayb

Senior Legal Counsel

What's something quirky about your company?

Season Openers are company events where Canva celebrates our wins and rallies around our goals. They're also some of the most over-the-top and quirky events you'll ever see. On my first day, at my first season opener, I learned about Canva through a Hollywood-worthy parody of "The Office"— I knew then I had found my new home!

Sergio

Design Ops & Studio Lead

What are Canva Perks + Benefits

Canva Benefits Overview

No matter what your role is, or where you’re located, Canva’s benefits are designed to empower you to thrive.

Culture
Volunteer in local community
Be empowered to be a Force for Good with 3 days volunteering leave. Select from a calendar of opportunities or choose your own adventure, as long as it makes a positive difference, we'll support you.
Partners with nonprofits
In 2021 our founders, Melanie Perkins and Cliff Obrecht, announced they’re donating the majority of their equity to do good in the world through the Canva Foundation.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
We have 3 categories of working, based on what works best for each person and their team's goals: Hybrid, Permanent Remote and Onsite.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Canva Collectives enhance a sense of community and belonging for Canvanauts with shared identities and empower them to be consulted by our People team on important matters for their community.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Free, confidential access to mental-health experts. Access to 12 sessions per area of support and an unlimited number of areas per year. Support is also available to 5 significant people in your life.
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Use Canva’s 4% match to boost your retirement savings.
Company equity
You’ll be setting Crazy Big Goals and working hard to bring them to life, so our equity packages are designed to ensure our success is yours, too.
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
18 weeks gender-neutral parental leave from day one, for all parents. 1 month of part-time hours at full-time pay when you return.
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Up to 20 days vacation leave per year.
Paid volunteer time
Be empowered to be a Force for Good with 3 days volunteering leave. Select from a calendar of opportunities or choose your own adventure -as long as it makes a positive difference, ​we‘ll support
Sabbatical
Celebrate 5 and 10 years at Canva with extra paid time off and a budget to support your Epic Experience
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Access to an additional 5 days of paid leave per calendar year to support you, during times when you need extra flexibility to manage commitments outside work.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Fitness stipend
An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development, including fitness.
Home-office stipend for remote employees
An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development, including home office setup.
Mother's room
Onsite gym
Professional Development
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

Additional Perks + Benefits

You’ll be empowered to support your own wellbeing and development with an annual Vibe & Thrive allowance*. From roller-skates, to standing desks, digital subscriptions, and dinner with teammates, we love seeing all the unique ways Canvanauts find to use their Vibe & Thrive allowance.

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