We’re looking for an Associate of Merchant Operations to improve the quality & efficiency of our merchant partners

On the Merchant Strategy & Ops team, our mission is to create and execute a cohesive content strategy, build best-in class services for our merchants, and help our merchants operate seamlessly and efficiently on the platform. As the Associate of Merchant Operations, you’ll be responsible for defining standards of operational success for our partners and consulting with them to help achieve joint goals for their off-premise business. 

What you’ll do

• Strategize – Build the strategy for merchant accountability programs to ensure that our merchants operate with quality standards across the country
• Implement – Drive go to market planning & execution for new initiatives to improve food quality (missing/incorrect items, cancellations etc.) or Wait Times
• Analyze - Build models to find cost savings, root cause quality degradation, and help our merchants assess their performance
• Experiment – Use data-driven decision making and sound business judgement to run tests on everything from commissary kitchens to Point of sale integration
• Influence – Work cross-functionally with our Merchant Management teams to achieve cost & quality goals

About you

• Self-starter: You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
• Analytical: You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• Relentless: You roll up your sleeves and do whatever it takes to make things successful
• Relationship-builder: You can influence and motivate people at all levels across a variety of job functions
• Problem solver: You can independently translate high-level goals into actionable plans

Qualifications

• 1-3 years of experience in consulting / strategy / business development / operations / technology / banking or related experience; high-growth or early-stage startup experience is a plus
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Expert communication and interpersonal skills
• Excellent Excel skills; SQL knowledge is a plus, but not required

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.