Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

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Sales Operations Lead

Fastly has already disrupted CDN technology and now we are changing how CDN is sold. Our sales team engages in a consultative selling approach, learns the individual needs of each customer and delivers custom solutions. We focus on creating a positive customer experience in order to build long-standing relationships. If you have a successful track record in sales operations, working with a team of highly technical sales individuals to consumer web, mobile, media and enterprise companies we wish to hear from you. In this role you will be a meaningful part of our growth responsible for providing first class operational management to our Sales organization. You will help drive business plans, define sales process, analyze revenue trends & critical metrics among other special projects to enhance productivity. In addition, you will drive operational improvements in the areas of reporting, process, workflow, communication, and strategy.

What You'll Do

• Partner with sales leadership to discover opportunities for sales process and methodology improvements while helping them run their business
• Work closely with other operations team members and the business to further develop metrics, performance indicators, analytics and dashboards to provide performance measurement and drive business performance through deep business insight
• Lead multi-functional teams to tackle complex and strategic operational business challenges. This includes driving requirements gathering, system testing, training and documentation, and execution for the business
• Responsible for owning the development of account management’s sales and operations strategy, requires an in-depth understanding of the market and critical evaluation of priorities and execution of operational plans
• Provide change operational leadership in account management including training and rollout of critical business processes to the sales team
• Ownership of the creation and delivery of top-quality, audience-appropriate communication
• Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and industry standards sharing
• Work with peers in all departments to identify the impact of application changes on systems and processes and how it will impact current reporting
• Provide front line support for other operational functions including deal desk, contracts & finance to provide account managers support for common business situations

What We're Looking For

• 5-7 years of strong analytical and problem solving experience in a sales operations role, consulting role or a business analyst role
• Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills with an expertise in Salesforce
• Interpersonal skills across a multi-level organization - with a validated focus on being able to translate data and metrics into predictable business insight
• Ability to drive and communicate objectives, design and execute projects, develop and interpret analytics, and interact effectively across all levels of a large multinational organization
• Skilled at interpreting complex business documents/reports, build and present process documentation and training
• Detail oriented and highly organized with the ability to prioritize multiple deadlines simultaneously
• Ability to network and build strong relationships with peers, senior leaders and executives
• Excellent written and verbal communication skills
• Startup experience a plus

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to a being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

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