Sales Operations Manager

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

You will be responsible for defining and implementing our CRM strategy and roadmap. This will require you to define what a healthy org looks like and help ensure we are executing against this objective. This role will work with Sales, Customers Success, Marketing, Cross-functional Operations teams, and Finance teams.

How you'll contribute:

  • Define a healthy SFDC instance and build out strategy and controls to ensure we meet this objective
  • Lead cross-functional projects from ideation to execution that directly impact new business, customer success, and retention
  • Implement and maintain Salesforce customizations, including configuration, custom fields and objects, layouts, and use of declarative tools
  • Define and enforce our change management policies in collaboration with ops (Sales, CS, Marketing and BizOps) and enablement teams
  • Create and maintain documentation on processes, policies, protocols, application configuration, data dictionaries, and help-related materials for users as applications are developed
  • Develop models to help analyze the health of the business including sales forecasting, pipeline generation, coverage, and customer utilization
  • Design processes to improve hygiene and report on the data necessary to make strategic growth decisions
  • Regularly auditing data to uncover data integrity issues and/or opportunities for process improvement
  • Be hands-on with administrative functions including user account maintenance, creating custom objects, custom fields, formula fields, validation rules, custom list views and other content of intermediate complexity
  • Leverage external Salesforce consulting resources where necessary

Who you are:

  • 5+ years of Salesforce administration experience at a high-growth SaaS company
  • Salesforce Administrator Certification (ADM 201) or equivalent experience
  • Salesforce Development Certification or equivalent experience
  • Experience building out processes that maximize usability of the Sales tools to ensure data integrity
  • Thorough understanding of custom objects, fields, validation rules, workflow rules, process flows, and visual workflow--and knowledge of which situations are appropriate for each
  • Proven track record of building and implementing complex business requirements within Salesforce and third party applications
  • Experience with Apex, SOQL, Visualforce, Lightning Components, and/or the Salesforce.com API, and an interest in developing these skills

Bonus Points!

  • Experience implementing CPQ, Subscription Management, or Contract Management systems
  • Web application development experience

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits 
  • Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more 
  • Stipends for work from home setup, internet, and meals
  • Company-wide mental health days 
  • Weekly remote all hands
  • Flexible work schedule, with open vacation policy
  • 16 weeks of paid parental leave

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.
Notice at Collection for California Applicants 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
More Jobs at Blend80 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Operations
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
HR + Recruiting
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Sales
new
San Francisco
Sales
new
San Francisco
Sales
new
San Francisco
Sales
new
Remote
Internships
new
Remote
Developer
new
San Francisco
Design + UX
new
San Francisco
Design + UX
new
San Francisco
Content
new
San Francisco
Finance
new
San Francisco
Product
new
San Francisco
Operations
new
San Francisco
Content
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Design + UX
new
San Francisco
HR + Recruiting
new
San Francisco
Sales
new
San Francisco
Product
new
San Francisco
HR + Recruiting
new
San Francisco
Sales
new
San Francisco
Design + UX
new
San Francisco
Design + UX
new
San Francisco
Design + UX
new
San Francisco
Sales
new
Remote
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
Sales
new
San Francisco
Product
new
San Francisco
Project Mgmt
new
Remote
Sales
new
San Francisco
Marketing
new
San Francisco
HR + Recruiting
new
San Francisco