About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. 

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. 

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

The Role

The VP, Commercial Sales will lead our rapidly growing SMB and Mid-market segments. With responsibility for SurveyMonkey’s two largest segments, this role will report directly to the SVP, North America Sales. The VP, Commercial sales will be responsible for leading a team of Sales Directors and Managers to drive new business and expansion in our SMB and Mid-Market businesses. In this role, you will meet and exceed new and existing business quotas while helping to integrate and build our sales model. You will be a coach and a mentor, set the tone and strive for results. You will cultivate a team culture aligned to SurveyMonkey’s core values with a focus on performance, accountability, professionalism and teamwork.

Responsibilities:

• Lead the SMB and Mid-Market Sales segments, driving the teams to hit their quarterly and annual goals
• Manage a high growth organization and set sales strategies and programs to achieve account and revenue goals
• Consistent and accurate business management including business planning, evaluation of key performance metrics, accurate summaries and analysis of activity, results and forecasts
• Provide leadership and oversight for the Sales team, including mentoring, coaching & development to drive quota attainment
• Collaborate with Marketing, Product, PMM and Ops to understand and implement initiatives to drive pipeline and bookings and to improve effectiveness and productivity
• Partner with the business development team to ensure there is a cohesive strategy in place to drive pipeline across the business development team and the AEs
• Provide strategic guidance, insight and knowledge about market trends, customer attitudes, and effectiveness of sales strategies
• Foster continuous improvement; ensure that all sales activities (sales calls, pipeline development, account planning, customer account reviews, etc.) are efficient, effective and scalable
• Develop and maintain a regular communication cadence with all levels of the organization
• Provide clear and regular communication to sales teams relative to company direction, performance and achievements
• Ensure 100% customer satisfaction and retention

Qualifications:

• A proven sales hunter, closer and leader with deep SaaS experience
• 7+ years of sales leadership at the Director/Sr Director level, ideally leading a 100+ person organization
• Ideally has experience in a start-up environment as well as a larger, established business. Experience driving a new sales motion and establishing structure and rigor.
• BA/BS degree required
• Ability to work independently and as part of a team in a fast-paced, rapidly changing environment
• Superior professional presence and business acumen
• Strong leadership skills and desire to set the tone and culture of our growing sales team, with strong written and verbal communication skills

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.