Senior Business Insights Analyst

| Remote
Employer Provided Salary: 121,500-206,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As ServiceNow continues its unprecedented growth on the path to becoming the Defining Enterprise Software Company of the 21st Century, we are further establishing our advanced data and analytics capabilities. ServiceNow is seeking a proactive, passionate, experienced analyst to help deliver the most strategic insights to the company. The Senior Business Insights Analyst will proactively monitor the real-time health of the business to ensure the company leadership has the right insights and recommendations to grow and scale the company. This role is a hybrid of traditional roles in strategy, analytics, research, and data visualization - requiring a mix of strategic thinking, data analysis, and business operations skills. This position will be reporting to the Senior Manager of GTM Insights.
We are looking for a talented individual with a strategic viewpoint who can grow and adapt along with our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about creating innovative analysis to understand trends and identify opportunities. This individual is energized by creating actionable insights and recommendations for business leaders and is highly collaborative with both business and technical audiences at all levels of the organization.
What you get to do in this role

  • Proactively uncover trends and anomalies, understand relationships, and develop actionable insights from analysis that will drive business decisions and actions, help us understand quarterly performance and improve our go-to-market motions.
  • Apply expertise in quantitative analysis and presentation/visualization of data to see beyond the numbers; transform raw data into actionable insights and communicate succinct, relevant recommendations to drive action from both technical and non-technical senior leaders.
  • Partner with key business leaders to prepare analysis and recommendations for strategic and operational decision-making across a variety of GTM functions.
  • Understanding and curiosity in use cases for embedding the output of AI models into ad-hoc analyses.
  • Build cross-functional relationships and catalyze action from other teams to solve complex interdisciplinary problems on behalf of the business. Proactively identify areas for deeper analysis and study.
  • Develop quantitative models to help predict outcomes and assess causation and correlation (causal modeling experience is a plus).
  • Create and apply standard frameworks to better understand and monitor key business priorities. Contribute solutions to improve monitoring and alert systems for Data and Analytics.
  • Collaborate with other Analytics and Biz Ops teams to develop scalable insights packages and stories.
  • Alert the Data Quality, Analytics and/or Business teams to real-time events impacting the customer experiences or business operations.
  • Develop quick utility dashboards and reports to help accelerate and scale insights delivery

Desired Outcomes

  • Keep the real-time pulse of the ServiceNow business. Quickly identify emerging trends, appropriately triage, and action any anomalies found in day-to-day activities and operations.
  • Become a game-changing part of the Analytics organization that directly affects overall company strategy and growth.
  • Build new analytics capabilities and work cross-functionally to consistently scale the most impactful solutions you create into self-serve tools used by the entire business.

To be successful in this role you have:

  • Bachelor's Degree in an analytical field (e.g., Mathematics, Computer Science, Statistics, Business or a related field). Master's Degree is a plus.
  • 5+ years of prior experience in business, strategy, analytics and/or research or equivalent.
  • Self-starter with a high degree of motivation to go above and beyond the task at hand. Demonstrated passion for connecting the dots, digging deeper to uncover stories and trends in data, with a keen eye for detail.
  • Exposure to enterprise business processes across Sales, Finance, Marketing, Renewals, Customer and Partner, Product Analytics, etc. in a cloud-based business model.
  • Experience using data to drive business decisions, including the ability to structure problems for analysis, analyze the data, and provide actionable recommendations through effective and compelling storytelling.
  • Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization, to both technical and non-technical audiences.
  • Demonstrated ability to work collaboratively and effectively across different functions.
  • Advanced SQL skills with the ability to perform effective querying involving multiple tables and subqueries. Experience with Snowflake a plus.
  • Experience with Tableau and/or Power BI (or similar analytical packages) required.
  • Advanced Excel and PowerPoint skills.
  • Experience with R, SAS, or Python a plus.

For positions in the Bay Area, we offer a base pay of $121,500 - $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Technology we use

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101 2nd St #1400, San Francisco, CA 94105

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.


Manager, Strategy & Operations

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.


Senior Machine Learning Engineer

How does the company support your career growth?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.



What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.


Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.


Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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