Senior Employee Relations Manager
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
As a Senior Employee Relations Manager at Iterable, you will own the performance management function end-to-end across Iterable by developing strategic processes and partnering directly with Iterable’s people managers and cross-functional teams.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
How you will make a difference:
- Own the performance management function across Iterable, including creating structures, guidance, trainings, and templates for the performance review process
- Manage the annual performance review cycle for Iterable
- Partner directly with people managers to coach, train, and develop their people with empathy and objectivity
- Oversee and use Iterable’s performance management systems for accuracy and accountability
- Use data to meaningfully understand and act on trends and themes
- Partner with our global People Business Partner team to manage the probationary process and other global initiatives consistently and effectively across the organization
- Develop and conduct targeted training for Iterators on performance management topics, including effective coaching, difficult conversations, interpersonal conflict, and delivering effective feedback
- Facilitate and help address interpersonal conflicts between employees
- Lead the separation process for performance-related exits
- Analyze and update performance management programs to continue to provide a positive employee experience
We are looking for people who:
- Ten years of performance management experience
- Compelling interpersonal skills, with the ability to quickly build rapport and trust across organizational lines
- Experience building and developing effective performance management programs
- Strong written and verbal communication skills
- Practical comfort with understanding and harnessing data effectively
- Effective project management skills to timely and effectively lead multi-department initiatives to completion
- Strong understanding of federal and state employment laws
- Ability to work closely with and influence employees at all levels of an organization
- Technically proficient in Google and Office Suite
- Problem-solver and strategic thinker with strong judgment
- Comfortable with trying new and different ways of working with an open mind
Bonus Points
- Working knowledge of employment requirements in the UK, Portugal, Australia and/or New Zealand, specifically around probationary periods and the performance management process
- Experience conducting workplace investigations
- Experience working in a private tech company
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $117,000 - $180,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.