Minor Safety & Exploitative Content Specialist - Bilingual

| Remote
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Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord. 

This role is critical in supporting the company to deeply understand and mitigate how harmful content, including child sexual abuse material, manifests on our platform, as well as learning our investigative methodologies, threats to our users, content moderation capabilities, and approaches to prevent harm to our users, particularly minors.

Reporting to Exploitative Content Lead, you'll play a pivotal role in keeping Discord's platform safe for all users.

This role involves exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive and derogatory language, and other potential objectionable material, ie. child exploitation, graphic violence, self-injury, animal abuse and other content which may be considered offensive or disturbing.

What you'll be doing 

  • Review, monitor, and respond to sensitive content reports, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide,  explicit images, videos and other objectionable and/or disturbing content
  • Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content
  • Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues
  • Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence
  • Respond to users experiencing safety-related or high harm issues and empathetically address their concerns
  • Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates
  • Prioritize and execute under direction or oversight with provided guidelines
  • Learn through mentorship about the use of our tooling, processes, and internal training

You Will Thrive In This Role If

  • Some prior experience working within Trust & Safety, NGOs, or companies and organizations working in the field of Online Child Sexual Exploitation or related 
  • Demonstrated ability to operate efficiently, while meeting specific SLAs
  • Good  communication skills with an ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means
  • Some previous experience (Though not completely necessary) in working in a cross-functional environment, high pressure, sensitive environment, with demonstrated ability to use risk-based assessments to prioritize workload

Bonus Points

  • Proficiency with a second language
  • Tertiary qualifications or equivalent experience in Intelligence Studies, Cybersecurity, Criminal Justice, Criminology, Sociology, Psychology, or related fields would be desirable, though not required
  • Basic or superficial knowledge of SQL, Python, or other programming languages for data manipulation
  • Experience with Discord’s API or similar APIs from other companies

Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and use of personal information relating to the application and recruitment process by clicking here. 
Discord is an equal opportunity employer that believes diversity inspires creativity and innovation. We are committed to fostering an inclusive environment where employees can do their best work free of harassment or discrimination, regardless of race, ethnicity, religion, gender identity or expression, sexual orientation, age, disability, military status, or any other protected characteristics or identities. We encourage all candidates to apply for roles where they may make the most impact.

About Us

Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

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Our platform is our headquarters! Because we believe great work isn’t tied to a physical space, most of our roles offer flexibility – whether it’s from the comfort of your home (in approved locations), an inspiring office setting or a combo of both!

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