Senior User Researcher

| San Francisco, CA, USA | Hybrid
Employer Provided Salary: 105,000-155,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion, and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

The User Research group at 2K employs an array of methodologies to give developers the feedback and tools to make better games. We are a team of passionate, diverse gamers who know, analyze, and play not just our games, but all games (the good and the bad) to identify trends and to go beyond the numbers to provide insight into our research.

What We Need:

We are looking for a Senior User Researcher to drive the research strategy and facilitation on a variety of game franchises! This involves partnering with studios to learn their needs and applying a wide assortment of research methods including playtesting, usability testing, concept testing, telemetric analysis, surveys and more.

If you love video games, enjoy working in a fast-paced environment where you can make a real difference to the final product, and you have knowledge of the video game industry, then this position might be for you! We want someone who not only has a strong background in User Research but who also thoroughly enjoys the process, the results, and the impact they can have on the games they support.

What You Will Do:

  • Deeply partner the publishing and development teams to help tailor studies to the particular needs of each game team
  • Establish research related processes, plan for and implement research studies that help drive the strategic vision at moments of significant impact
  • Clearly and concisely deliver findings on time and within budget to all relevant partners, including developers and production
  • Manage collaborative relationships with internal and external (vendor) partners
  • Proactively develop creative solutions to address research goals and overcome roadblocks
  • Develop a testing schedule that provides data early enough for game teams to impact the gameplay experience

Who We Believe Would Be an Excellent Fit:

  • Proven track record conducting User Experience (UX) and Usability Research
  • Deep understanding of qualitative research methods, frameworks and processes
  • Excellent verbal and written communication skills, practiced in moderation
  • Ability to analyze and visualize qualitative and quantitative data and transform it into actionable insights
  • Experienced in building and maintaining relationships with cross-functional partners
  • Passion for video games and gaming

Preference for Candidates with:

  • A BA/BS in Human-Computer Interaction, Cognitive Science, Experimental/Cognitive Psychology, Statistics, or another related field
  • 4+ years of experience in User Experience Research
  • SPSS, Salesforce, and Tableau experience
  • Experience in the video games industry, especially AAA console/PC products
  • Experience with team development
  • Travel, both domestic and international, may be required


The pay range for this position in California at the start of employment is expected to be between $105,000 and $155,000 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

We’re a short drive from downtown Novato and San Rafael with restaurants, food trucks, farmers markets and great public schools. Walk out the door and explore Marin’s famous hiking and mountain biking trails as well as the gorgeous coastline.

An Insider's view of 2K

How would you describe the company’s work-life balance?

As a single mom, work-life balance is incredibly important to me. One of the things that attracted me most to 2K was the emphasis on creating an environment where employees are supported & empowered to excel in our work while recognizing that our people are our best assets, and to do great work, we have to take care of ourselves & families too.

Audrey

Senior Manager, Talent & Organizational Development

What does your typical day look like?

I work in Mocap Post Production. I’m mainly responsible for Head Mounted Camera footage in the post-processing and QA stage. I’m also the Lead for our small third volume, which we use exclusively for ROMming talent and props. I support processing the Mocap data and QA which helps to prepare assets for delivery. It’s very busy and very rewarding!

Tiffany

Motion Capture Animator

What makes someone successful on your team?

Passion, Drive, Always Learning, Open to New Ideas and a Team Player.

Shawna

Senior Director, Talent

What is your vision for the company?

Our vision is to continue being industry leaders with a culture that serves as an example. Putting the customer first is the only way to thrive in this competitive entertainment industry. Every 'out of the box' creative idea is a risk; letting yourself take these risks and be willing to fail fast will lead to long-term success.

Sanju

Technical Director

What are 2K Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
2K provides weekly catering on Wednesdays.
Relocation assistance
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We also provide additional partner discounts on daily essentials, fitness reimbursement, and have ongoing raffles and give-aways.

In addition to vacation and time off benefits, we also have a generous compassionate leave program.

All benefits require eligibility pending employment type and location.

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