Solutions Engineer

| Remote
Employer Provided Salary: 150,000-200,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Overview

Deepgram is a foundational AI company on a mission to transform human-machine interaction using natural language. We give any developer access to the fastest, most powerful voice AI platform including access to models for speech-to-text, text-to-speech, and spoken language understanding with just an API call. From transcription to sentiment analysis to voice synthesis, Deepgram is the preferred partner for builders of voice AI applications.


Deepgram is looking to hire a Solutions Engineer to support our customers, prospects, and community by delivering world-class deep learning solutions and using state-of-the-art A.I. techniques to automate support, where applicable. You will work closely with Deepgram’s go-to-market team, researchers, and other engineers to identify technologies, integrations, and workflows to streamline the support experience. Your work will help identify and solve fundamental customer issues by building automated solutions. By interacting with prospective and signed customers and customer tickets directly, you’ll be able to create new training data and vet our automation tooling. You will triage immediate issues, problem-solve subtle and evasive bugs, and make product improvements to our production codebase to enhance the customer experience. You will be energized to engineer and build novel solutions to solve customer hurdles, advise on integration best practices and caveats, leverage technology to drive business value, and dive into a highly technical codebase, all with a customer first approach.

What You’ll Do

  • Bring a highly technical and analytical view to solving customer challenges

  • Work with customers, prospects, and community members directly to understand their market and product needs

  • Employ your natural curiosity in building solutions for our clients

  • Use your strong development background to serve as the technical lead throughout the customer lifecycle 

  • Rapidly build working prototypes for customers while working across engineering, sales and marketing teams

  • Deploy best practices and educate customers to increase adoption with a highly technical product

You’ll Love This Role If You

  • Understand AI is here and are eager to use it for good

  • Thrive in providing technical leadership in a client focused environment

  • Are curious and eager to engineer custom end-to-end solutions that lead to future automation

  • Have a think smart, act first mindset (one of our core values)

  • Are excited to work with cutting-edge hardware and high-performance software stacks.

It’s Important To Us That You Have

  • Strong engineering background with proven proficiency in programming languages such as Python, Rust, and TypeScript/JavaScript

  • Ability to learn, digest and deploy technical solutions in a range of technical stacks

  • Experience delivering software demonstrations to audiences ranging from the C-suite, developers, and less-technical end-users

  • Experience partnering with sales to win and expand business by providing technical solutions

  • Proven experience solving problems with a critical focus

  • Proven experience building and supporting software products

It Would Be Great if You Had 

  • An understanding of the processes involved in modern machine learning frameworks, e.g. PyTorch, ONNX, TensorRT, HuggingFace models

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding after closing our Series B funding round last year. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

Compensation Range: $130K - $170K

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • ElmLanguages
    • PythonLanguages
    • RustLanguages
    • TensorFlowFrameworks
    • PyTorchFrameworks
    • KerasFrameworks
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM

An Insider's view of Deepgram

What's something quirky about your company?

I love the variety of backgrounds, and not just in job skills. When you have a conversation with someone at DG you are likely to hear a crazy story from somewhere interesting in the world or a weird fact from a random field that will make you smile and think. Fun, interesting and diverse people make a real difference to the culture.

Jeff "Susan" Ward

Sr. Research Scientist

How do you collaborate with other teams in the company?

As a Product Designer, collaboration is key. I bring in coworkers from different departments for workshops, ideation, and feedback sessions. I got regular meetings with Marketing to make sure design stay consistent between all touch points. Collaboration with engineers is a daily thing. Based on the project, I’m looking for insight from everyone.

Ingrid Elise Dorai-Rekaa

Senior Product Designer

What are some things you learned at the company?

Deepgram has been the perfect blend of skills I already have and skill I want to learn. In particular I have enjoyed working in a high performance computing environment using modern development tools like the Rust programming language. And among many of the most skilled engineers I've had the privilege to call colleagues.

Randy Barlow

Senior Software Engineer

How do your team's ideas influence the company's direction?

We are providing the North Star for Deepgram as a purpose-driven company that inspires people to build amazing things with voice.

Mara Lubell

Creative Director

How would you describe the company’s work-life balance?

Flexible! There were moments where I had to suddenly take care of my family and Deepgram has always respected my work-life balance. Obstacles in life can be unexpected and Deepgram understands and trusts that I will achieve my goals while still providing support for my family.

Primitivo Gonzalez

Data Analyst

What are Deepgram Perks + Benefits

Deepgram Benefits Overview

Live your best life.

We want you to be fulfilled and have a sense of belonging at Deepgram. Our benefits are designed to give you the resources you need to stay healthy and financially supported while having time to explore your hobbies outside of work. We provide comprehensive health plans, WFH stipend, community groups and unlimited PTO.

Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We are an employee first company and will go the extra step to make sure our employees are taken care of. We are continuing to evolve our perks and benefits and can't wait to introduce more in 2022!

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