Sr. Data Analyst II, Fraud & Identity

| United States | Remote
Employer Provided Salary: 171,000-190,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role  

We are currently seeking a Sr. Data Analyst II to join the team who will leverage a combination of deep analytics skills and business acumen to identify, extract, and visualize opportunities across all areas of Fraud, which can then be used to drive meaningful improvements across various segments of the company. Additionally, the ideal candidate will possess excellent time-management skills, the ability to communicate & present information effectively to business partners at all levels, and a deep-seated passion for continuous improvement, data integrity, and scalable solutions.

About the Team 

The Fraud & Identity Ops team at Instacart is a group of experienced and results-driven professionals passionate about driving profitable growth, generating cost savings, and accelerating the company's strategic priorities through Xfn partnerships with the Product, Engineering, Legal, and CX teams. Our team manages end-to-end strategy and operation for Fraud, Abuse, Identity, and Reconciliation. We value strategic thinking, creativity, and using data and insights to build consensus. This role reports to the Director of Fraud & Identity Operations, who manages loss from transaction and account risk. This senior analyst will work closely with other members of the Product, Engineering, Ops, and other cross-functional teams at Instacart.


About the Job 

  • Contributing to a high-performance culture delivering multiple projects, and priorities in a fast-paced and growing segment of Instacart business. 
  • Contributing to the development of the strategy for reporting, testing, analyzing, and forecasting business and risk performance for the Marketplace supporting Customers, Shoppers and Retailers. Also, own data analysis and visualization as it relates to all areas of Fraud, Abuse Identity, and Reconciliation 
  • Regularly communicate associated outcomes and insights to various stakeholders at all levels, including senior management to help guide strategic decisions for improvement
  • Develop dashboards, analytical frameworks, and detailed reporting models that provide reliable, easily digestible insights to key stakeholders to help guide decisions around process, policy, systems, and service models
  • Collaborate on roadmaps with the Product, Data Science, and other Analytics teams to understand the growth and risk factors of new and future product releases
  • Develop a deep understanding of how each area of the business impacts the other, as well as the underlying correlations relating to key company metrics
  • Create automated reporting to ensure operations leaders are informed of variations and opportunities across geographies and teams
  • Analyze unstructured behavioral data to discover operational events and activities impacting fulfillment quality and customer, shopper, and retailer experience
  • Fundamentally change the way our teams across North America think about exceptional performance and customer experiences through innovative, value-added data approaches and insights
  • Regularly collaborate with other SMEs, and decision-makers to develop data-driven policies and models to improve overall fulfillment performance
  • Designing and conducting A/B and multivariate tests by developing test plans, defining success metrics, analyzing, and transforming data into actionable insights

About You


Minimum Qualifications

  • Minimum 8-10 years in analytics, business intelligence/operations, investment banking, or related environment
  • Ability to Identify potential root causes contributing to potential change(s) in metrics and provide recommendations on mitigation strategy 
  • Ability to write complex and performant queries in your dialect of SQL to extract data from our data warehouse (Hive, Snowflake, or Presto experience a plus)
  • Experience with R, Python, and/or Julia (fluency in at least one language preferred)
  • Experience with analytical visualization tools such as Tableau, Looker, Periscope or similar tools
  • Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Ability to work effectively with internal stakeholders, including data scientists and data engineers. Work cross-functionally with Product, Engineering, and Operations to drive changes
  • Excellent teamwork skills and desire to help others learn
  • High level of accountability and ownership – driven and focused self-starter
  • Strategic mindset – the ability to think ahead of where the company is at now
  • Understanding of A/B testing and other forms of statistical analysis using statistical packages similar to R, SAS, or Pandas 
  • Experience in e-commerce, CNP payments, finance, SaaS, digital goods, or marketplace industry.
  • Assess and measure the impact of product changes and vendor performance
  • Experience in driving understanding of customers and their interaction with products, through in-depth analyses of user behavior and engagement

Preferred Qualifications

  • Experience in Fraud, Reconciliation, Identity, or Transaction Risk field
  • Experience working with payment processing, authentication, anti-fraud systems, and tools or vendors
  • Experience in advanced reporting tools such as R Shiny, Dash, or Bokeh
  • Advanced degree in statistics or other quantitative fields
  • Experience with experimentation, Data modeling, ETL, and data pipeline development experience

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$171,000$190,000 USD

WA

$164,000$182,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$158,000$175,000 USD

All other states

$142,000$158,000 USD

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • FigmaDesign

Location

Instacart SF (our HQ) is located in the Embarcadero district—a major transit hub with views of the Ferry Building, Treasure Island, and more.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality.

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

What are Instacart Perks + Benefits

Instacart Benefits Overview

A job is just one of the ingredients in a full life. We believe in supporting our employees and their family’s overall health and wellness to support their whole life.

Wellness Tailored to You
Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.

Work From Home Stipend
We help outfit your WFH setup so you can be your most productive while at home.

Flexible Time Off
We all recharge differently. Take the time you need with our flexible time off policy.

Family Building Benefits
No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.

Learning & Development
Whether you’re just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.

Future Planning
We have you covered as you plan for your future. Student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.

Community Connection
Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.

Instacart Express Membership
We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Our Executive team, led by CEO Fidji Simo, is 55% women
Mandated unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity manifesto
Diversity employee resource groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), Parents@, and Women@.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Family medical leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Return-to-work program post parental leave
Company sponsored family events
We partner with our Parents@ community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development
Job training & conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

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