Who we are:

ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com.  

This is a Remote/Work from Home position reporting to the Director Technology Operations.

Position Summary:

Responsible for the overall function of the ClearCaptions.com applications and databases, whether they are located on premise or in the cloud. Set the initiatives and manage the staff that maintain secure operations within their respective technical domains. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Ensures subordinates and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects, and tactics.

What you will do: 

• Responsible for the infrastructure, configuration, scaling and deployment of an enterprise server-based computing system.  Monitors network operations and performance to diagnose problems and develop stable and reliable server and storage platforms.
• Create operational procedures for server and storage administration company-wide
• Manage the efforts of the team to ensure maximum uptime and minimal service disruption for the ClearCaptions applications and databases; establish and manage priorities for the team.
• Responsible for supervision of Systems Engineer and Administrator professionals, the development and management of server projects, the assigning of project tasks and the monitoring of timeline and project milestones.
• Responsible for the coordination of projects with end users to facilitate maintenance, conversions, upgrades and the installation of enterprise level storage and computing solutions.
• Research, recommend and implement technologies that further the goal of broadly available, easily accessible, and secure network communications.
• Design, implement, optimize, and administer Amazon Web Services.
• Manage employee recruiting, hiring, retention and performance.
• Manage, maintain, and optimize vendor and community relationships to the benefit of ClearCaptions and Vimient
• Perform other duties as assigned

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:

• Bachelor’s degree plus 5 years of experience in computational science support or equivalent experience within an IT role or function BS or MS in Computational Science or Computer Science preferred
• Five (5) years of managerial experience.
• Possess AWS (CSA) Certified Solutions Architect – Associate certification.
• Expert knowledge of Server OS and Server networking.
• Experience in the deployment and management of an enterprise storage and server-based systems.
• Skilled in interpersonal relationships, teaching, planning, and communication.
• Substantial knowledge of microprocessor hardware including processors, board components, and peripherals.
• Experience in developing and delivering training in application software and microprocessor systems.
• Training in Information Technology concepts.
• Experience in managing staff and/or teams.
• Experience designing, implementing, optimizing, and administering enterprise applications and database.
• Managing and prioritizing the efforts of application and database administrators to ensure maximum uptime and minimal service disruption for enterprise applications and databases.  Recruiting, training, supervising, and evaluating team members.
• Collaborating with technical teams, leadership, business partners, and solution vendors.
• Problem solving, decision making and sound judgment.
• Overseeing tactical responses to cyber security events.
• Acknowledge the culture and pace of change that occurs at ClearCaptions and a willingness to influence and create incremental change over time.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning, and budgeting skills. Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight travel.
•  Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Requirements:

Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing, and walking (95-100%)
• Keyboarding (95-100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%)   

Work Environment: 

100% Remote: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (up to 5%) may include overnight and out-of-state travel.   

Compensation: 

$149,500 - $167,500 plus a 10% bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program. 

Intrigued to learn more?  

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.  

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.