Sr. Site Reliability Engineer

| San Francisco, CA, USA | Remote
Employer Provided Salary: $135,000-$150,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are seeking a Site Reliability Engineer to help build a reliable web experience for our users. We believe that moving fast is our competitive advantage, and enables us to better serve our users. We also know that the faster we move, the more likely we are to break things.

You Will:

  • Design and implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
  • Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
  • Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
  • Manage Infrastructure through automation (Infrastructure as Code)
  • Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote safe, efficient and rapid deployments
  • Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
  • Improve the codebase by resolving logic issues, deprecating unused code, etc.
  • Implement monitoring, logging, alerting and SLO Reporting
  • Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives.
  • Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.

You Have:

  • 8+ years as a software engineer, shipping production code.
  • 5+ years of experience as a Site Reliability Engineer. 
  • Experience with service-oriented architectures and microservices at scale
  • Strong proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
  • Strong proficiency in SQL scripting
  • Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
  • Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.)
  • Proficiency in Git or other VCS
  • Experience with configuring, customizing, and extending monitoring tools (Datadog, Prometheus, New Relic etc.)
  • Excellent debugging and troubleshooting skills
  • Strong technical competency, with a data-driven analytical approach towards solving complex challenges
  • Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
  • Nice-to-have: Experience with Terraform or other IAC tools such as Chef, Puppet or Ansible

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

 

#LI-Remote

 

 

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current salary range for US-based employees is
$135,000$150,000 USD

 

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. 

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Location

Originally headquartered in San Francisco, we recently announced we are moving to a remote-first company! Flexibility to live and work anywhere.

An Insider's view of hims & hers

How would you describe the company’s work-life balance?

Flexibility is a given. If you need time for family, personal commitments, or just to relax, you can take it. There's unlimited PTO and everyone is encouraged to take advantage of it. Overall, there's tremendous commitment to every employee's good health and well-being.

Chris

Director, Growth Marketing

How do you collaborate with other teams in the company?

One of the most rewarding parts of my job is collaborating with so many talented people across teams. My team works closely with other units, such as legal, comms, content and medical. I’m fortunate to work somewhere that encourages and rewards collaboration, because we build a better product, and ultimately a better company, when we work together.

April

VP of Public Policy

What makes someone successful on your team?

Good vibes and a growth mindset! We want the team to be there for one another to celebrate success and learn from mistakes. Technical awesomeness (React Native, Postgres, Kotlin, Docker) and passion for healthcare and fast-growth companies are important too :)

Vicente

Senior Engineering Lead

What unique initiatives do you have that encourage innovation?

We are passionate about doing what we can to help our employees bring their best selves to work. We encourage everyone to ask questions (even anonymously), provide work-life balance (with our permanent remote work model and unlimited PTO), and make sure everyone has the ability to make an impact and unleash their creativity—no matter their title.

Hilary

Co-Founder

What are hims & hers Perks + Benefits

hims & hers Benefits Overview

Competitive salary + stock options.
High-coverage medical (99%), dental & vision insurance for employees & family.
Flexible paid time of + generous parental leave policy.
401(k) plan, HSA & FSA.
Remote-first culture + monthly stipend for phone, internet and home office needs.
Weekly meditation sessions + monthly wellness initiatives.
Virtual team-building events (i.e. yoga, trivia, bingo) + weekly Happy Hours.
Biweekly All-Hands.
Exclusive employee discount on Hims & Hers product.

Culture
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within

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