Staff Security Analyst, Customer Trust

| USA | Remote
Employer Provided Salary: 127,500-236,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Navan, the No. 1 Corporate Travel and Expense Management App, is looking for a Staff Security Analyst of Customer Trust to join our dynamic team. This role is critical in ensuring that our innovative technology and world-class customer support are backed by the highest standards of security and compliance. Reporting to the Security GRC Manager, this position will play a key role in safeguarding our company's information assets and ensuring adherence to regulatory requirements.


  • Continue to maintain and grow the Navan Customer Trust Program 
  • Act as a point of contact for all go-to-market related security enquiries 
  • Partner closely with various internal teams and subject matter experts to maintain an accurate knowledge base of Navan’s security information to efficiently and effectively address customer inquiries about Navan’s security posture
  • Coordinate and manage responses to customer enquiries, including contributing to Request for Proposals (RFP), automating responses to customer security enquiries, and diligence assessments. 
  • Act as a point of contact for all customer audit requests and liaison customer audits
  • Develop customer facing security documentation in the form of security whitepapers, shared customer responsibility matrix, diligence documentation and more based on customer asks 
  • Drive automation efforts to continuously improve the program with the goal of maturing the service to be more effective in shortening sales cycles and exceed customer expectations  
  • Engage directly with product engineering and other organizational teams as needed to solve customer queries  
  • Partner closely with legal teams in contract negotiations activities to ensure that Navan’s security capabilities are accurately captured in customer contracts 
  • Collaborate closely with rest of the Security and Trust organization to ensure that relevant customer expectations are communicated to the respective parties in a timely manner
  • Develop metrics and reporting to demonstrate the status and progress of the customer trust program


  • 5+ years working experience within Security & Compliance
  • 3+ years of Security Compliance Experience in developing programs focused on customer assurance and building customer trust
  • Experience partnering with sales enablement and field sales teams on responding to customer security inquiries and leading multiple customer security audits
  • Experience with implementing tools used to automate responses to customer security enquiries
  • Understanding of common certification and attestation requirements like PCI DSS, ISO 27001, SOC1, SOC2 etc. 
  • Understanding of privacy regulations such as GDPR and CCPA 
  • Understanding of Cloud controls and environments (AWS)
  • Practical understanding of IT Security Compliance, risk management and information security principles including access control, network security, information security architecture, information security operations, and leading practices and associated tools 
  • Strong analytical, diagnostic, critical thinking and project management skills
  • Excellent problem-solving, written and oral communication skills with strong professional etiquette
  • Strong Engagement skills (Internal & External)
  • Customer service orientation with a problem-solving approach
  • Experience managing and working with internal cross-functional teams and product engineering groups
  • Positive, confident personality, and comfortable in front of groups/customers

Preferred Qualifications:

  • Big 4 experience will be a plus
  • CISA, CISM, CISSP, CSA CCSK, ISC(2) CCSP or other Information Security related designation will be a plus 
  • Experience with unified control frameworks development and implementation will be a major plus.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$127,500$236,000 USD

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3045 Park Blvd, Palo Alto, CA 94304

An Insider's view of Navan

What are some social events your company does?

It’s may sound cliche, but Navan’s sales culture is ‘work hard, play hard’. Navan knows how to have fun and build an awesome culture. It's beyond your usual happy hours; I’m talking about incredible trips, gourmet handrolls, and lots of dogs! It’s safe to say I’ve met my best friends at Navan.


Mid-Market Account Executive

How do you collaborate with other teams in the company?

The culture here promotes direct communication and mutual trust, fostering cross-functional collaboration among talented and driven coworkers. Our clear business goals empower us to work together and constantly challenge each other to raise the bar and deliver the best platform, experience, and partnership for our customers.


Regional Director, Mid-Market Expense Sales

How has your career grown since starting at the company?

I've had the pleasure of sitting in 8+ roles here at Navan over the last 5 years (SDR to Regional Director). Being at a business with lofty goals and a "failure isn't an option" mentality opens the door to expedite career progression, constant new opportunities and projects, and the ability to learn from a one-of-a-kind leadership team.


Regional Director, Enterprise Expense Sales

What are Navan Perks + Benefits

Navan Benefits Overview

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a Navan employee both in and out of the office.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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