Description
Software-defined vehicles represent a new paradigm for automakers and consumers, fueled by technological advancements and an escalating demand for transportation solutions that are not only intelligent but also safer and more environmentally sustainable. At the core of this transformative shift lies software - the driving force behind communication, security enhancement, updates, data processing, and the creation of a seamless user experience. These capabilities extend beyond consumer benefits, holding even greater significance for business owners.
The adoption of these sophisticated software solutions promises to be a catalyst for heightened efficiency, lowered costs, improved safety, better decision-making, and increased employee satisfaction. Ultimately, this positions business owners to achieve their objectives and maintain competitiveness in the fast-evolving business landscape. Moreover, some of our solutions are poised to optimize and expedite the transition to electric vehicles, contributing to the decarbonization of the transportation sector.
At General Motors, we have embarked on an ambitious journey to pioneer next-generation software solutions tailored for commercial fleet owners and their drivers, ranging from small and medium-sized businesses to large enterprises. As a leading OEM, our extensive fleet of GM vehicles already traverse roads globally. We leverage our unique advantage as an OEM - comprehensive control over both in-vehicle and cloud software - to deliver seamless solutions to our customers, including fleet management, energy optimization, transportation logistics, safety systems, and more.
To fulfill our mission, we are actively expanding our teams in Silicon Valley and Atlanta. We seek individuals who can blend a passion for technology and sustainability with curiosity, rigorous thinking and a strong customer centric approach. This is an exceptional opportunity where you can leverage the scale of GM and make a significant impact and find fulfillment in crafting innovative software solutions. We invite you to join us on this exciting journey toward a better future .
Responsibilities:

• Lead Site Reliability engineering effort to improve anomaly detection, platform stability and resilience using modern best practice.
• Partner with engineering and customer success team to ensure comprehensive monitoring and incident response and management process are in place.
• Help create a culture of accountability and ownership of excellent customer experience

What you get to do in this role:

• Implement scalable, reliable, secure SRE and Observability platform to monitor health of our production system and provide a holistic view of the environment.
• Deliver tools/software to improve the reliability, scalability and operability of services.
• Collaborate with engineering teams to analyze and provide inputs in architecture, infrastructure resources, observability to achieve reliability and scalability goals.
• Collaborate with engineering teams to conduct production readiness reviews, deployment, operation and refinement.
• Partner with stakeholders to ensure data and observability tools are effectively integrated with other systems and processes.
• Partner with stakeholders to identify, measure and monitor availability, latency and overall service health.
• Participate in on-call engineering duty to support production.
• Instill Site Reliability best practice through automation, data insights, and observability
• Perform initial incident root cause analysis with engineers, carryout incident postmortem.
• Build run books, tooling to carry out production support activities.
• Actively participate in technical discussions and deep dives with Architectural group

Additional Description
Qualifications:

• 7+ years of hands-on SRE experience (software development, systems monitoring) with at least one of the public cloud providers - Azure(strongly preferred), AWS, GCP
• Experience operating high-availability, fault-tolerant, scalable, distributed software in production: Building monitoring, defining alerts, writing run books, establishing dashboards etc.
• Experience with monitoring and log aggregation frameworks, such as Azure Monitor/Sentinel, Data Dog(preferred), Dynatrace, Elasticsearch, Kibana, Logstash.
• Strong working knowledge of Docker, Kubernetes, Terraform, Chef or Ansible
• Experience troubleshooting JVM based applications.
• Chaos engineering implementation and experience a big plus.
• Strong experience in scripting/programming - Python, Java, PowerShell, Bash.
• Experience with configuration and management of SSO, Big Data/ No-SQL in cloud infrastructure.
• CI/CD automation frameworks knowledge - Jenkins/Azure DevOps
• Strong understanding of public cloud networking components.
• You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99%
• Working experience with source control management tools, such as Bitbucket, GitHub, Azure Devops (Preferred)
• Experience with IoT stack is a big plus
• BS/MS in Computer Science/Engineering preferred

How you could win us over:

• You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99%
• You have excellent Azure experience from Identity management, CI/CD pipeline, to Azure Monitor and Application Insights

This role is catergorized as Hybrid. This means the successful candidate is expected to report onsite three times per week at minimum.
The compensation information is a good faith estimate only. It is based on what a successful applicant in the California Bay Area which includes the following counties: Marin, Contra Costa, San Francisco, Alameda, San Mateo, Santa Clara, and Santa Cruz might be paid in accordance with the California law.
The compensation may not be representative for positions located outside of the California Bay Area.
The annual salary range for this role is $ 152,100 - $ 232,900. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.