Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
Boston, MA, USA
Remote

Zuora Billing Administrator

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Employer Provided Salary: $76,000-$122,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

In this role, you will be the primary internal system admin and support contact for Zuora Billing and will bring a solid understanding of Zuora applications, as well as experience with integrating Zuora applications with other systems. You will collaborate with Product managers, Zuora internal technical resources, and Zuora support to drive optimal solutions, and best practices.

About this roll* (Responsibilities) 

  • Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing 
  • Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues
  • Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team
  • Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience
  • Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations
  • Maintain proper system access for user roles ensuring compliance with the segregation of duties
  • Responsible for the change management and release process of Zuora Billing,
  • Maintain up-to-date knowledge of system functionality, customization, and integration

Do you have the right ingredients*? (Requirements)

  • 3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations in complex environments
  • Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes
  • Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports
  • Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration. Revenue Recognition, Financial Reporting, and integration into the ERP system
  • Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
  • Experience working in Zuora sandbox, including deployment across multiple environments
  • Experience integrating ZBilling and ZRevenue via the connector
  • Understanding of ZBilling schema and Data Query usage
  • A strong understanding of the quote-to-cash (Q2C) business process.

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Experience with Netsuite ERP
  • Zuora Billing Certification
  • Experience with Zuora Revenue a plus
  • Experience working in Zuora APIs
  • Prior experience in a ZBilling implementation
  • Experience working with Vertex or similar tax engines

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$76,000$122,000 USD


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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