Leads enterprise customer solution and value assessments for Benchling, translating scientific and technical challenges into tailored solutions and measurable strategic, operational, and financial benefits. Coordinates cross-functional teams, develops executive-level deliverables, builds business cases and value methodologies, creates reusable customer assets, and provides industry and competitive insights to support sales, customer success, product, and marketing.

The Global Program Manager oversees post-sale activities for Enterprise customers, ensuring they achieve rapid time to value through effective implementation and support while managing relationships and driving customer success in the Life Sciences sector.

Designs and oversees cloud integrations, automations, demos, and proof-of-concepts for enterprise biotech customers using Benchling’s developer platform. Partners with customer IT and development teams to understand scientific informatics environments, scope requirements, manage technical risks, and deliver scalable solutions. Collaborates with product, engineering, and implementation teams on roadmaps, rollouts, documentation, and product gaps. Requires strong life sciences or technical expertise, consulting experience, Python and REST API skills, and clear communication.