Advise enterprise customers on observability transformation, translating telemetry into business outcomes and developing multi-year roadmaps. Lead executive briefings, maturity assessments, hybrid and multi-cloud architecture strategy, OpenTelemetry adoption, SRE practices, SLIs, SLOs, automation, and observability Centers of Excellence. Collaborate with product, engineering, and customer success teams while guiding organizations across Kubernetes, cloud-native, and microservice environments.