Leads end-to-end healthcare consulting engagements focused on patient and employee experience. Responsibilities include managing scope, budgets, timelines, analytics, executive relationships, business development, strategic recommendations, workshops, training, methodology innovation, and measurable transformation outcomes. Partners with C-suite leaders, health system boards, and clinical teams while mentoring colleagues and expanding client pipelines.

Leads healthcare safety and reliability consulting engagements by applying High Reliability Organization principles, safety culture practices, Root Cause Analysis, and Communication and Resolution Programs. Analyzes payer, authorization, denial, and behavioral data to identify risks and recommend improvements. Manages project workstreams, timelines, budgets, deliverables, and client relationships while training and coaching patient-facing teams. Supports performance improvement initiatives that reduce clinical errors and strengthen healthcare safety cultures.