Top Customer Success & Experience Jobs in San Francisco, CA

Act as the technical lead for mid-market customers across pre-sales and post-sales: architect solutions using Attio (data model, no-code workflows, API, reporting), run demos and trainings, manage onboarding, consult on RevOps/GTM best practices, and advocate customer needs cross-functionally.

Drive customer adoption and success for a B2B SaaS CRM by onboarding new customers, building onboarding content and programs, solving integration and technical issues, collaborating with Sales and Engineering to expand accounts, and gathering product feedback to improve the product.

The Customer Success Manager ensures customer adoption and satisfaction with Attio's AI-native CRM, overseeing retention, health, and upsell initiatives for key accounts.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.