Own renewals and expansion for an SMB and mid-market SaaS customer portfolio. Identify upsell opportunities, manage retention and growth forecasts, conduct commercial conversations, and coordinate technical support with Sales and Customer Engineering. Help establish the account management playbook, territory model, and AE-to-AM handoff process as a founding member of the function.

As a Customer Engineer at Hex, you'll enhance customer experience by onboarding new clients, advising on data strategies, and fostering long-term success through effective communication and technical guidance.