Own and build the full renewals function: manage end-to-end renewals, forecast and report pipeline health, lead executive negotiations, drive pricing and expansion, implement data-driven strategies and AI-assisted workflows, maintain HubSpot hygiene, and hire and develop a team while partnering cross-functionally with CSM, Finance, Product, Legal, and Sales.

Lead onboarding and implementation for new Fieldguide customers, driving adoption and time-to-value through the Fieldguide Accelerator program. Build customer trust, create and track adoption plans, cultivate champions, surface customer needs to product and engineering, mitigate success risks, and document customer value and case studies.

Provide frontline technical support for Fieldguide's SaaS platform via email, phone, and chat. Troubleshoot issues, guide users through features, assist onboarding and template setup, maintain knowledge base, and escalate customer feedback to Product/Engineering to inform roadmap and beta deployments. Work hours required: 9am–6pm ET.