Top Customer Success & Experience Jobs in San Francisco, CA

Manage enterprise SaaS customer relationships from onboarding through renewal and expansion. Develop success and recovery plans, drive product adoption, resolve issues, provide training and demonstrations, conduct business reviews, and advocate for customer needs internally. The role requires strategic account ownership, strong communication, retention planning, value-based selling, and experience supporting mid-market and enterprise customers.

Manage a high-volume SMB customer portfolio, driving onboarding, product adoption, retention, and proactive risk intervention. Build scalable engagement resources such as email sequences, help articles, webinars, and playbooks. Monitor customer health metrics, resolve support issues, capture feedback, and collaborate with Product and Engineering. The role requires strong communication, data-driven prioritization, resourcefulness, and comfort working in a fast-growing startup.

Lead and build Ivo’s customer success function across enterprise and mid-market segments. Recruit and develop CSMs, establish scalable onboarding and health-scoring processes, drive product adoption, own retention, advocate for customer needs, and create analytics and reporting infrastructure. The role partners closely with Product, Marketing, Engineering, and Account Management to improve customer outcomes and scale a world-class B2B SaaS customer success organization.

Lead post-sale onboarding and implementation for complex enterprise B2B SaaS customers. Own scoping, workflow and workspace configuration, integration planning, project timelines, training, early value realization, implementation support, stakeholder communication, risk management, and process improvements. Partner with Customer Success, legal engineering, product, and support teams to deliver scalable customer-specific solutions.