Own adoption, retention, renewals, and expansion across 100–200+ scaled accounts. Build lower-touch customer success programs, health scoring, playbooks, reporting, automation, lifecycle triggers, and operational cadences. Partner with RevOps, Marketing, Engineering, Product Support, and Product to improve customer outcomes and segment visibility. Create scalable onboarding, webinars, office hours, documentation, self-service resources, and success plans.

Own inbound technical support for enterprise customers: troubleshoot and reproduce issues, write actionable bug reports, configure and operationalize the support platform, build reporting and KB content, prototype AI-assisted support automations, and feed product insights back into roadmap planning.

As a Customer Operations Associate, you'll support customer research success, assist with participant recruitment, troubleshoot issues, and develop workflows to optimize operations.