Top Customer Success & Experience Jobs in San Francisco, CA

Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams. Design and execute scaled onboarding, adoption, enablement, training, renewal, and expansion programs using automation, customer data, and digital channels. Monitor portfolio health, forecast commercial outcomes, coordinate cross-functional teams, and translate customer feedback into product and marketing improvements.

Support post-sale adoption and long-term value for enterprise legal accounts. Execute client adoption playbooks, run enablement, track outcomes and account health, coordinate cross-functional teams, surface product opportunities, and grow toward owning accounts.

Owns strategic enterprise client relationships post-sale, driving onboarding, global adoption, renewals, and expansion. Leads a small team, negotiates commercial deals, partners cross-functionally (Product, Legal Engineering, Marketing, Engineering), and uses data-driven success planning to maximize retention and revenue for high-value, multinational accounts.

Lead post-sale engagement for an enterprise vertical, building and managing a multi-layered customer success team. Define engagement models, adoption playbooks, operating rhythms, and measurement frameworks. Coach managers and strategic advisors, own executive relationships for top accounts, partner cross-functionally to drive adoption, retention, expansion, and product feedback, and scale repeatable change-management programs that deliver measurable ROI.

Own complex enterprise accounts end-to-end, driving rollout, adoption, expansion, and renewals. Design value strategies and success plans, use data and health signals to prevent churn, lead consultative upsell conversations, automate workflows with AI, build repeatable engagement frameworks, and coach Engagement Managers and Associates to scale customer outcomes.