Own a portfolio of mid-market accounts end-to-end: drive rollout, adoption, expansion, and renewals. Build success plans, monitor health metrics, lead commercial conversations, mentor associates, partner with Legal Engineering and Product, and automate workflows using AI to scale outcomes and protect retention.

Own complex enterprise accounts end-to-end, driving rollout, adoption, expansion, and renewals. Design value strategies and success plans, use data and health signals to prevent churn, lead consultative upsell conversations, automate workflows with AI, build repeatable engagement frameworks, and coach Engagement Managers and Associates to scale customer outcomes.