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Top Customer Success & Experience Jobs in San Francisco, CA
Cloud • Healthtech • Social Impact • Software • Biotech
Lead West Coast product support team delivering technical support for enterprise biotech customers. Build and coach the team, run daily operations (resourcing, queue management, KPIs), own escalations, drive process improvements, and collaborate cross-functionally to improve product and support for AI-enabled features and regulated environments.
Top Skills:
Ai/MlHelp CenterJIRAKnowledge ManagementSalesforceZendesk
Cloud • Healthtech • Social Impact • Software • Biotech
The CX Operations Manager will enhance customer experience processes, manage CX tools, drive automation using AI, and ensure cross-functional alignment to improve customer outcomes.
Top Skills:
Ai ToolsCertiniaGainsightModeSalesforceSigmaSQLZendesk
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