Leads strategic MedTech customer success and value realization programs for Celonis. Builds executive relationships, defines transformation roadmaps, coordinates cross-functional delivery teams, drives platform adoption, resolves escalations, and delivers measurable business outcomes. Develops customer Centers of Excellence, leads advisory boards, advocates for customer needs, and expands Celonis across medical device value chains. Requires extensive transformation, consulting, change management, SaaS, and executive engagement experience, with approximately 70% travel.