Top Customer Success & Experience Jobs in San Francisco, CA

Lead knowledge operations and content management, focusing on data-driven improvements and cross-functional collaboration to optimize customer experience.

As an Institutional RFP Associate, you will manage RFP responses, collaborate with cross-functional teams, and leverage AI tools to optimize workflows and ensure high-quality outputs for institutional clients.

As an Executive Escalation Analyst III, you'll manage escalated customer issues, communicate with stakeholders, and drive improvements in workflows and policies.

As an Executive Escalation Analyst at Coinbase, you'll manage escalated customer issues, communicate effectively with stakeholders, and represent customer feedback to improve processes. You'll need strong operational skills and customer empathy to excel in high-pressure situations.

The SME L&D Trainer Lead Analyst oversees onboarding and training initiatives to drive customer experience quality, collaborates cross-functionally, and leads continuous process improvements while maintaining deep operational expertise.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.

Lead and develop Coinbase's global social support program, manage crisis responses, and collaborate with cross-functional teams to enhance customer experience.

As a Supervisor for the Customer Success Team, you'll lead a passionate team at Coinbase, supporting its mission to enhance global economic freedom through innovative blockchain technology. You'll tackle challenges in customer success with a focus on collaboration and high performance.

As an Analyst III, you'll perform quality control reviews on complaints, provide feedback, conduct root cause analysis, and collaborate with teams to improve processes and compliance.