Top Customer Success & Experience Jobs in San Francisco, CA

Serve as a strategic technical partner for key accounts, designing cloud architectures, conducting consultations and QBRs, driving retention and expansion, resolving escalations with engineering, building tooling to improve TAM efficiency, and advocating customer needs into product and support.

Serve as the top technical escalation for complex database and cloud infrastructure issues. Architect and optimize enterprise-grade database solutions, lead incident response and on-call rotations, mentor junior engineers, run workshops and proofs-of-concept, produce technical documentation and runbooks, and advocate customer feedback to improve the platform.

Serve as a technical bridge between DigitalOcean and startup founders by creating content, providing support, and generating feedback to enhance platform adoption.

The Strategic Technical Account Manager (TAM) owns technical relationships with high-value customers, providing strategic guidance on cloud architecture, particularly for AI/ML workloads, and driving customer success through deep engagements with stakeholders.

The Account Director will engage with AI startups, manage accounts, advocate for customer needs, and drive account growth, ensuring successful partnerships and contract renewals.

The Senior Account Executive will engage with AI startups, advocate for customer needs, manage relationships, and drive account growth, ensuring technical success with DigitalOcean's cloud offerings.