Partner with strategic customers to optimize their cloud infrastructure, drive retention and expansion, and resolve complex technical challenges. Responsibilities include architecture consultation, cloud optimization, QBRs, customer advocacy, escalation management, technical presentations, documentation, training, and developing tools to improve account management efficiency. The role requires strong cloud, Linux, automation, programming, troubleshooting, communication, and stakeholder-management skills.

Manage key accounts by providing technical consultation, architectural design, and proactive engagement to drive customer growth on the DigitalOcean platform.